Metropolitan Thames Valley Housing (MTVH) is seeking a Director of Customer Experience to lead a major transformation, combining data-led insight with digital enablement across MTVH’s housing services. The role sits on the Senior Leadership Team and requires shaping the customer journey at scale while coordinating across housing, leases, neighbourhoods and support functions.
You will drive customer insight, service design and end-to-end experience improvements, including complaints handling,
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Director of Customer Experience & Transformation employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
