Digital Product Manager

18-month Fixed-Term Maternity Cover

Location: Farringdon, London

Salary: £77,801 - £81,895

Full-time (37.5 hours)

Hybrid: This position is eligible for MTVH's flexible working policy.

Our mission: MTVH is one of the UK's largest housing associations. Our vision is that everyone should have a decent home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve.

About the role: We're looking for a talented Digital Product Manager to help us develop our homeownership digital services offer. Leading a multi-disciplinary agile digital product team, you'll be developing multiple digital products, including our websites, online customer services platform and Salesforce CRM, leading to increasing sales, improving customer satisfaction & service efficiency, and enabling innovation.

The SoResi brand is known for being innovative and ahead of the curve and there is a continuous drive to improve, innovate and diversify our services to increase revenue. You'll focus on improving the efficiency of our homeownership resales & staircasing services, including increasing the self-service options for buyers and sellers, automating key steps in the aftersales processes like property share valuations and creating an experience that exceeds top digital residential brands, helping drive sales through multiple platforms.

You'll focus on realigning our SoResi and MTVH websites by creating a seamless flow for buyers transitioning from SoResi to MTVH. When new homeowners arrive at MTVH, they'll get a new user-centric homeownership services experience that encourages self-service and nudging towards preferred channels.

Alongside our homeowner services offering, you'll be developing a new B2B services offering through the innovative SoResi Partnerships brand. You'll be looking to improve the positioning of the partnerships services, creating user journeys, and developing CRM functionality to support the management of partner relationships and leads.

Your responsibilities:

• Creating and communicating a strategy and an outcome-oriented roadmap for our digital services for our homeownership services.
• Being informed by the user needs you discover, the overall digital service strategy and the company's strategic goals.
• Acting as the Product Owner, providing day-to-day product direction for our in-house digital product development team of developers, UX designers and researchers.
• Working closely with residents, business stakeholders and service leads.

If you're motivated to develop digital services that have an impactful social outcome, in an environment that supports your learning and development, this could be the opportunity for you.

What you'll need to succeed:

• Experience as a Digital Product Manager, or delivering customer-focused digital products.
• Customer focused and will prioritise and promote the delivery of quality services.
• Strong communicator and influencer, adept at communicating your vision for our digital services.
• Able to question the status quo and influence, plan and deliver change within a service area.
• Good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries.

Initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15, which represents London's largest housing associations, we influence policy for the benefits of our residents and the wider sector.

In October 2018, like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We'll do this by listening to our customers and working alongside them.