At a Glance
- Tasks: Ensure our buildings meet compliance standards and provide excellent customer service.
- Company: Join Metropolitan Thames Valley Housing, dedicated to creating vibrant communities.
- Benefits: Competitive salary, career development, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be part of a team that keeps homes safe, warm, and compliant.
- Qualifications: Knowledge of compliance regulations and experience with contractors required.
The predicted salary is between 33284 - 35035 € per year.
Salary: £33,284 - £35,035
Location: Beeston
Permanent
About Us
Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role
As a Contract Officer you will work within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs.
Key Responsibilities
- Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers.
- Co-ordinate with internal MTVH teams and external stakeholders where necessary.
- Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractor's Contract Manager/s and MTVH's Contract Manager.
- Conduct regular reviews to ensure data integrity.
- Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.
- Working with the Contract Manager to plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs. Be responsible for the contractor keeping the relevant stakeholders informed of these works.
- Monitoring Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams.
- Hold weekly meetings with contractors to discuss current work in progress.
What you'll need to succeed
- Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for.
- Experience of working with contractors or worked ‘contractor side’.
- Organised and prioritises work to meet deadlines in a pressurised customer service environment.
- Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis.
- Experience working with data.
- Excellent PC skills including Microsoft Office packages Outlook, Word and Excel.
I.t Contract Officer in Derby employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer that prioritises the well-being of its employees and the communities it serves. With a strong commitment to professional development, a collaborative work culture, and a focus on delivering meaningful outcomes for residents, employees can thrive in their roles while contributing to a vision of sustainable living. Located in Beeston, this role offers the unique opportunity to engage with diverse stakeholders and make a tangible impact in ensuring safe and compliant housing for all.
StudySmarter Expert Advice🤫
We think this is how you could land I.t Contract Officer in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their vision of 'People Powered Living' and think about how your skills as a Contract Officer can contribute to that mission.
✨Tip Number 3
Practice your responses to common interview questions. Focus on your experience with contractors and compliance, and be ready to share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Metropolitan Thames Valley Housing.
We think you need these skills to ace I.t Contract Officer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Contract Officer. Highlight your experience with compliance, working with contractors, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our vision at Metropolitan Thames Valley Housing. Keep it engaging and personal – we love a good story!
Showcase Your Data Skills:Since the role involves working with data, make sure to mention any experience you have in analysing information or using data to drive decisions. We’re keen on seeing how you can contribute to maintaining our compliance standards.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Compliance Stuff
Make sure you brush up on the regulatory framework governing compliance, repairs, and sustainability. Being able to discuss these topics confidently will show that you understand the role and its responsibilities.
✨Show Off Your Organisational Skills
Prepare examples of how you've organised and prioritised work in a pressurised environment. This could be through managing multiple projects or meeting tight deadlines. It’s all about demonstrating your ability to keep things running smoothly.
✨Data is Key
Since the role involves working with data, be ready to talk about your experience with data analysis. Bring examples of how you've used data to diagnose problems and suggest practical solutions. This will highlight your analytical skills.
✨Engage with Stakeholders
Think about times when you've liaised with contractors or other stakeholders. Be prepared to discuss how you’ve maintained good relationships and ensured effective communication. This will show your customer service skills and ability to collaborate.
