At a Glance
- Tasks: Ensure buildings meet compliance standards and provide excellent customer service.
- Company: Join Metropolitan Thames Valley Housing, dedicated to creating vibrant communities.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in residents' lives by ensuring safe and compliant homes.
- Qualifications: Knowledge of compliance regulations and experience working with contractors.
The predicted salary is between 33284 - 35035 € per year.
Interested in this role? You can find all the relevant information in the description below.
Salary: £33,284 - £35,035
Location: Beeston
Permanent
About Us: Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role: As a Contract Officer you will work within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs.
Key Responsibilities:
- Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers.
- Co-ordinate with internal MTVH teams and external stakeholders where necessary.
- Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractor's Contract Manager/s and MTVH's Contract Manager.
- Conduct regular reviews to ensure data integrity.
- Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.
- Working with the Contract Manager to plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs.
- Be responsible for the contractor keeping the relevant stakeholders informed of these works.
- Monitoring Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams.
- Hold weekly meetings with contractors to discuss current work in progress.
What you'll need to succeed:
- Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for.
- Experience of working with contractors or worked ‘contractor side'.
- Organised and prioritises work to meet deadlines in a pressurised customer service environment.
- Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis.
- Experience working with data.
- Excellent PC skills including Microsoft Office packages Outlook, Word and Excel.
Please see attached job specification for full details including personal competencies.
Contracts Officer in Derby employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer that prioritises the well-being of its employees and the communities it serves. With a strong commitment to professional development, a collaborative work culture, and a focus on delivering meaningful outcomes for residents, this role as a Contracts Officer offers the chance to make a real impact in ensuring safe and compliant living environments. Located in Beeston, employees benefit from a supportive atmosphere that encourages innovation and teamwork, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Officer in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission of creating sustainable neighbourhoods. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with compliance and contractor management clearly and concisely.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at Metropolitan Thames Valley Housing.
We think you need these skills to ace Contracts Officer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Officer role. Highlight your experience with compliance, contractors, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our vision at Metropolitan Thames Valley Housing. Keep it engaging and relevant!
Showcase Your Data Skills:Since the role involves working with data, don’t forget to mention your experience with data analysis and reporting. We love candidates who can demonstrate their ability to use data effectively to drive decisions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Compliance Stuff
Make sure you brush up on the regulatory framework governing compliance, repairs, and sustainability. Being able to discuss specific regulations and how they apply to the role will show that you're not just familiar with the basics but are ready to dive into the nitty-gritty.
✨Showcase Your Contractor Experience
If you've worked with contractors before, be ready to share specific examples of your experiences. Talk about how you managed relationships, tackled challenges, and ensured compliance. This will demonstrate your hands-on knowledge and ability to navigate contractor dynamics.
✨Data is Your Best Friend
Since the role involves a lot of data analysis, come prepared to discuss how you've used data in previous roles. Bring examples of how you've collated and analysed information to improve processes or outcomes. This will highlight your analytical skills and attention to detail.
✨Prepare for Customer Service Scenarios
Given the emphasis on excellent customer service, think of scenarios where you've had to deal with difficult situations or complaints. Be ready to explain how you resolved these issues while keeping stakeholders informed. This will showcase your problem-solving skills and commitment to customer satisfaction.
