At a Glance
- Tasks: Provide expert support to customers on housing and tenancy matters.
- Company: Join a dynamic team focused on customer service excellence.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Other info: Enjoy a supportive work culture with flexible hours.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in a target-driven environment.
The predicted salary is between 29025 - 30553 £ per year.
Customer Sevice Advisor known internally as a "Customer Housing Advisor" Location: Beeston, NG9 1LA Salary
Type: - Full time Permanent - 37.5hrs per week Hybrid role with rotational shifts between 8am and 6pm Monday to Friday.
We're looking for a customer-focused specialist to provide expert support to customers across a range of housing and tenancy matters.
Working closely with local housing teams, you'll manage inbound and outbound customer contact, resolve queries at first point of contact, support customers to sustain their tenancy, and identify risks such as safeguarding concerns and anti-social behaviour (ASB).
Key Responsibilities Handle customer enquiries across multiple channels.
Resolve housing and tenancy queries, including Stage 1 complaints.
Identify customer risks and refer for additional support where needed.
Support customers to use online self-service options.
Work with local housing teams to help achieve key performance targets.
Maintain accurate records and case notes.
About You You'll have: Strong communication, listening and problem-solving skills.
Experience working in a target-driven environment.
Knowledge of housing management, tenancy policies and ASB legislation.
The ability to make sound decisions and manage a varied workload.
Good IT skills, including Microsoft Office.
A commitment to delivering excellent customer service.
Working Hours This is a hybrid role on a rotational shift basis Monday–Friday, 8am–8pm.
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Customer Service Advisor employer: Metropolitan Thames Valley
Metropolitan Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the seniors they serve. With a strong focus on professional development, employees have access to numerous growth opportunities, ensuring they can advance their careers while making a meaningful impact in the community. Located in Nottingham, the company provides a unique chance to contribute to high-quality sheltered housing services, all within a collaborative and inclusive environment.
Contact Details:
Metropolitan Thames Valley Recruitment Team
