At a Glance
- Tasks: Engage with customers to gather feedback and enhance their experience.
- Company: MTVH, a forward-thinking organisation focused on customer service.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Make a real difference by improving services based on customer insights.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 24785 - 25720 £ per year.
We are recruiting for up to two permanent Customer Insight Call Interviewers to sit within the Corporate Services Directorate in the Strategy, Projects and Performance Team. The role can be full time; however, we also welcome job share applications and can facilitate two part‑time positions if suitable.
Responsibilities
- Engage with customers across several communication channels to gather feedback on the services provided by MTVH.
- Create an impartial environment that encourages customers to share their thoughts openly and instil confidence that their feedback will drive improvements to our services.
- Play a key role in enhancing the overall customer experience and fostering a culture of continuous improvement.
- Manage your own workload and utilise key customer response times to maximise survey response rates, enabling the team to meet target requirements.
What you'll need to succeed
- Able to cultivate trust with customers and create an open and honest environment where they can share their experiences and feedback.
- Provide excellent customer support and handle challenging situations effectively.
- Self‑motivate and take ownership of achieving team objectives and targets.
- Be a real team player with a can‑do attitude.
- Strong interpersonal skills to establish credibility and build relationships with colleagues and customers quickly.
- Excellent communication, keeping the complicated simple and adjusting delivery style accordingly.
- Prioritise tasks while remaining supportive of changing demands.
- Desirable to have GCSE English/Maths or equivalent.
- Speak and write English clearly and correctly.
- Good level of computer literacy, including proficiency in office applications and web‑based browsers.
- Exceptional record‑keeping skills and strong attention to detail.
- Identify cases that require additional support, ongoing management and appropriate escalation.
Key dates
In‑person interviews will be scheduled for week commencing Monday 08 June.
Customer Insight - Call Interviewer employer: Metropolitan Thames Valley
MTVH is an exceptional employer that values its employees by fostering a supportive and inclusive work culture in Beeston, Nottingham. With opportunities for personal and professional growth, our team members are encouraged to develop their skills while contributing to meaningful customer insights that drive service improvements. We offer flexible working arrangements, including job share options, ensuring a healthy work-life balance for all staff.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight - Call Interviewer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MTVH and their services. This will help you understand their values and how you can contribute to enhancing customer experience.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on how you can create that open environment for customers and share examples of how you've handled challenging situations in the past.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Show them your can-do attitude and how you can build trust with customers. Authenticity goes a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to make a difference in customer insights.
We think you need these skills to ace Customer Insight - Call Interviewer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Insight Call Interviewer role. Highlight your experience in customer engagement and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves engaging with customers, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Highlight Teamwork and Adaptability:We’re looking for a real team player! Mention instances where you've collaborated with others or adapted to changing demands. This will show us that you can thrive in our dynamic environment and contribute positively to our team culture.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Insight Call Interviewer. Familiarise yourself with MTVH's services and think about how customer feedback can drive improvements. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Active Listening
As you'll be engaging with customers to gather feedback, it's crucial to demonstrate strong listening skills during the interview. Practice active listening by summarising what the interviewer says and asking clarifying questions. This will showcase your ability to create an open environment for customers to share their thoughts.
✨Showcase Your Interpersonal Skills
Highlight your ability to build relationships and trust with customers and colleagues. Prepare examples from your past experiences where you've successfully navigated challenging situations or fostered a supportive team environment. This will illustrate your strong interpersonal skills and can-do attitude.
✨Be Ready to Discuss Prioritisation
In this role, you'll need to manage your workload effectively. Be prepared to discuss how you prioritise tasks and adapt to changing demands. Share specific strategies you've used in the past to stay organised and meet targets, as this will demonstrate your self-motivation and ownership of objectives.
