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- Tasks: Help customers with their queries and provide exceptional service over the phone.
- Company: Join MTVH, a company dedicated to customer excellence.
- Benefits: Competitive salary, comprehensive training, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and the ability to multitask under pressure.
The predicted salary is between 29025 - 30553 £ per year.
Location: Beeston, Nottingham, NG9 1LA - Free on-site parking subject to availability.
Salary Banding: £29,025 - £30,553 (Dependent upon experience)
Contract Type: 12 Month Fixed Term Contract
Are you passionate about providing an exceptional customer experience and looking for a new role in collections? Do you enjoy speaking with customers and solving their problems with empathy and understanding? If this sounds like you then we want to hear from you, as here at MTVH we are looking for Customer Accounts Advisors, based within our Income Collections Team to join our established Customer Service Department.
This role involves taking ownership of rent and income-based queries received from our customers via inbound calls, with an element of making outbound calls to our existing customers. This is a challenging and rewarding role where you will be required to negotiate with customers, to ensure that the correct outcome is reached for both the customer and the business, at the first point of contact.
What you'll need to succeed:
- You will be assisting a diverse range of customers, so will need to have the ability to remain composed.
- Be able to multi-task under pressure whilst demonstrating the ability to adapt in a fast-paced environment.
- The role will require you to operate in an organised and structured manner; be detail driven and capable of always producing outstanding quality work, whilst working to set performance targets.
- This role requires you to work closely with a number of other teams.
- You will have exceptional listening and problem-solving skills in order to resolve queries received at the first point of contact in a timely and positive manner.
What you'll get in return:
In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.
What to Expect:
Be prepared to be tested on your communication abilities and your commitment to providing customer excellence. Our recruitment process is designed to showcase your strengths:
- Step 1: A friendly phone conversation to get to know you.
- Step 2: A face-to-face interview where you can demonstrate your skills and passion.
Be ready to show us how you make a difference through exceptional service.
Customer Collections Advisor employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Advisor
✨Tip Number 1
Get ready for that phone chat! This is your chance to shine, so brush up on your communication skills and be prepared to talk about your passion for customer service. We want to hear how you can make a difference!
✨Tip Number 2
When it comes to the face-to-face interview, don’t just sit there—engage! Show us your problem-solving skills by sharing real-life examples of how you've handled tricky situations with customers. We love a good story!
✨Tip Number 3
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions we throw your way during the interview.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Customer Collections Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer experiences shine through. We want to see how you connect with customers and solve their problems with empathy and understanding.
Highlight Relevant Skills: Make sure to showcase your listening and problem-solving skills in your application. We’re looking for dynamic individuals who can handle queries effectively, so give us examples of how you've done this in the past!
Be Organised and Detail-Driven: Since the role requires a structured approach, ensure your application is well-organised and free from errors. We appreciate attention to detail, so take the time to proofread your work before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in collections. Understand how to handle difficult conversations with empathy and patience, as this role is all about resolving issues while keeping the customer experience positive.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer queries. Be ready to discuss how you approached these situations, what strategies you used, and the outcomes. This will demonstrate your ability to think on your feet.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. Reflect back what you’ve heard to show understanding and engagement. This skill is crucial for a Customer Accounts Advisor, as it helps in addressing customer needs effectively.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your time and tasks, especially in a fast-paced environment. Share specific methods or tools you use to stay organised and ensure quality work, as this will highlight your ability to meet performance targets.