At a Glance
- Tasks: Support senior managers and surveyors in a fast-paced property team.
- Company: Join a dynamic South London Regional Property Team.
- Benefits: Part-time hours with competitive pay and valuable experience.
- Other info: Opportunity to develop your career in a supportive environment.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: Experience in customer service, strong communication, and IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
Temporary – Part Time.
Role Summary
We have an exciting opportunity for an experienced individual to work in our South London Regional Property Team on a temporary, part‑time, 16‑hour contract for 12 months (Mon‑Weds).
The role will involve supporting senior managers and surveyors within the team, helping to contact customers, liaise with contractors, progress repairs within our South London properties and ensuring clear updates and accurate record keeping.
This is a busy, fast‑paced operation and the ideal candidate will be used to working in a similar environment where organisation is key.
- What You'll Need To Succeed
- High expectation from residents and tight budgets – the role requires an aptitude for detail and ability to work under pressure.
- Commercial awareness and the ability to follow and input into business processes.
- Excellent communication skills; a relevant track record and demonstrable experience with spreadsheets, IT systems and other generic software.
- A natural curiosity for resolving problems and genuine passion for helping customers.
Duties
- Work with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments.
- Manage the CRM system, respond to enquiries and assist the Repairs Manager in investigating complaints.
- Lead on keeping regional trackers up to date and control data input to ensure accuracy.
- Support the Repairs Manager in effectively managing the tracker to input legal, contractor and surveyor updates.
- Proactively assist the team with general administration or telephone duties, being the first point of contact and ensuring all internal processes are followed to completion with excellent customer service.
Qualifications & Experience
- Experience dealing with customers from diverse backgrounds and delivering a positive service.
- Experience analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience working with external stakeholders.
- Experience handling customer enquiries on the phone and in writing.
- Experienced user of Microsoft Office and ability to learn other IT packages.
- Strong administrative skills and ability to manage a varied and demanding workload.
- Capacity to work independently and use initiative to problem‑solve.
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Partnering Support Officer in Clapham employer: Metropolitan Thames Valley
Metropolitan Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the seniors they serve. With a strong focus on professional development, employees have access to numerous growth opportunities, ensuring they can advance their careers while making a meaningful impact in the community. Located in Nottingham, the company provides a unique chance to contribute to high-quality sheltered housing services, all within a collaborative and inclusive environment.
Contact Details:
Metropolitan Thames Valley Recruitment Team
