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- Tasks: Calculate and manage service charges for properties while ensuring compliance with regulations.
- Company: Join a dynamic team in a leading property management company.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in property management and enhance your financial skills.
- Qualifications: Strong IT skills, experience in customer service, and knowledge of service charges.
- Other info: Great career progression in a supportive and collaborative environment.
The predicted salary is between 32000 - 34000 £ per year.
This role can be based in either London EC1N 8JS or Nottingham NG9 1LA. Salary banding dependent upon location: London £39,281 - £41,348; Nottingham £31,657 - £33,323. This role is eligible for our smarter working policy to be discussed at interview.
As a Central Service Charge Specialist based within our busy service team, you will be responsible for supporting the calculating, collecting and allocating service charges in leasehold and rented properties. This includes preparing the data through various systems which enables the accurate calculation of charges, whilst ensuring compliance with relevant regulations. You will play a key role in coordinating with the wider service charge team and on occasion with other departments. You will run compliance reports to ensure our service charge data has been mapped and loaded correctly, identifying and resolving any issues. This role will also see you supporting the wider service charges and rent functions by being the central hub for processes for other business areas.
Duties to include:
- Provide responsive internal customer service, and support, in all central aspects of service charge enquiries in line with service expectations and key performance indicators.
- Provide data, policy documentation and analysis required to support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions).
- Support the wider service charge team to ensure that processes are carried out effectively and in line with policy, procedure and legislation.
- Make systematic improvements to central processes and systems to avoid future service failures, complaints and disputes. This should include regular checks of data cleanliness, and coordinating resolution of any issues.
- Set, manage and analyse financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals.
- Compile and analyse reporting information, and prepare data loads to service charge systems.
- Lead on resolving complex service charge issues and responding to related enquiries and complaints.
- Provide advice on leasehold and service charge issues to colleagues and relevant stakeholders, and on the feasibility and efficiency of service charge system use.
- Maximise recovery of income by ensuring that charges are coded and allocated correctly.
You must possess:
- Ability to explain complex or technical information to a variety of audiences – both internal and external.
- Knowledge and/or experience of budget management and appropriate controls.
- Excellent IT skills including advanced Excel.
- Experience and detailed understanding of Service Charges, Housing and/or Residential Property Management.
- Knowledge of the legal and statutory framework around home ownership & service charges and preparing legal cases for Courts and Tribunals.
- Previous experience of working within a customer service environment.
Service Charge Specialist (Central) in City of London employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist (Central) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their service charge processes and be ready to discuss how your skills can help improve them. Show us you’re genuinely interested!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and data management. We want to see how you handle complex issues and communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re keen on joining our team and ready to dive into the world of service charges.
We think you need these skills to ace Service Charge Specialist (Central) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Specialist role. Highlight your experience with service charges, budget management, and any relevant IT skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Whether it’s resolving complex issues or managing financial forecasts, give us examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Numbers
As a Service Charge Specialist, you'll be dealing with financial forecasts and data analysis. Brush up on your Excel skills and be ready to discuss how you've managed budgets or analysed financial data in the past. Bring examples of how you’ve used data to solve problems or improve processes.
✨Understand the Legal Framework
Familiarise yourself with the legal aspects surrounding service charges and leasehold properties. Be prepared to explain complex legal concepts in simple terms, as this role requires clear communication with various stakeholders. Think of scenarios where you’ve had to navigate legal challenges and how you handled them.
✨Customer Service is Key
This role involves providing responsive internal customer service. Prepare to share experiences where you’ve gone above and beyond for customers or resolved complaints effectively. Highlight your ability to manage expectations and maintain professionalism under pressure.
✨Show Your Problem-Solving Skills
You’ll need to identify and resolve issues with service charge data. Think of specific examples where you’ve improved processes or systems to prevent future problems. Be ready to discuss how you approach problem-solving and any systematic improvements you’ve implemented in previous roles.
