At a Glance
- Tasks: Lead and develop teams to deliver high-quality supported housing services.
- Company: Join a leading provider of affordable housing with a commitment to diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
- Why this job: Make a real difference in the lives of vulnerable adults while driving positive change.
- Qualifications: Experience in supported housing management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role
We are seeking an experienced Operations Manager – Supported Housing to provide operational leadership across a portfolio of supported living and housing services. You will oversee specialist housing management services and services that support adults with a range of needs, including those with experience of homelessness, asylum seekers and refugees, and individuals requiring mental health or specialist support. This is a key management role responsible for ensuring services are safe, compliant and high performing, delivering excellent, personalised and value-for-money services that achieve strong outcomes for customers.
Key aspects of the role include:
- Leading and developing multi-site teams to deliver high-quality supported housing services
- Driving performance against KPIs, regulatory standards and contractual requirements
- Embedding a strong safeguarding culture and overseeing incidents, complaints and risk
- Managing relationships with commissioners, partners and stakeholders
- Supporting service development, innovation and continuous improvement
- Managing service budgets and ensuring efficient, effective resource deployment
What you'll need to succeed
- Proven experience managing supported housing or support services for adults with support needs (e.g. homelessness, mental health, refugees)
- Strong knowledge of safeguarding, housing law, welfare benefits and best practice in supported housing
- Experience leading geographically dispersed teams and driving performance in a multi-site environment
- Ability to build effective relationships with internal and external stakeholders, including commissioners
- Experience managing budgets and delivering cost-effective services
- Strong communication skills with the ability to influence and engage diverse audiences
- A values-driven approach, promoting equality, diversity and inclusion
- Understanding of Psychologically Informed Environments and Trauma Informed Care (desirable)
- Level 5 Diploma in Leadership for Health and Social Care (desirable)
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Operations Manager in City of London employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee development, we offer numerous growth opportunities and training programmes tailored to enhance your skills in the supported housing sector. Our commitment to social impact, combined with a collaborative culture and a diverse workforce, makes this an ideal place for those seeking meaningful and rewarding careers in affordable housing services.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to supported housing and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven performance in previous roles. Highlight your ability to manage budgets and deliver cost-effective services, as these are key aspects of the Operations Manager position.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Metropolitan Thames Valley Housing.
We think you need these skills to ace Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing supported housing and any relevant qualifications. We want to see how your background aligns with our mission at Metropolitan Thames Valley Housing.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supported housing and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your leadership skills and commitment to service excellence.
Showcase Your Achievements:When detailing your work history, focus on your achievements rather than just duties. Use metrics where possible to show how you've driven performance and improved services. We love numbers that tell a story of success!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about us and the role!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you brush up on your knowledge of supported housing and the specific needs of the clientele you'll be working with. Familiarise yourself with relevant legislation, safeguarding practices, and best practices in the sector. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead multi-site teams effectively. Prepare examples from your past experiences where you've successfully managed teams, driven performance, and improved service delivery. Highlight your ability to motivate and develop staff, as well as how you've tackled challenges in a dispersed environment.
✨Build Relationships
Demonstrate your ability to build strong relationships with stakeholders, commissioners, and partners. Think of specific instances where you've collaborated with others to achieve positive outcomes. This is crucial for the role, so be ready to discuss how you can foster these connections at Metropolitan Thames Valley Housing.
✨Emphasise Your Values
This role requires a values-driven approach, especially regarding equality, diversity, and inclusion. Be prepared to discuss how your personal values align with those of the organisation. Share examples of how you've promoted these values in your previous roles, particularly in relation to supporting vulnerable groups.
