At a Glance
- Tasks: Lead and innovate in supported housing services, making a real difference to diverse communities.
- Company: Join Metropolitan Thames Valley Housing, a top provider of affordable housing in the UK.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team committed to high-quality service and community support.
- Why this job: Shape strategic plans and drive impactful change in supported housing.
- Qualifications: Extensive leadership experience in supported housing and strong operational performance skills.
The predicted salary is between 60000 - 80000 £ per year.
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
We are looking for a strategic and experienced Head of Supported Housing to lead the operational delivery and development of our national supported housing services. This is a leadership role with accountability for a large, geographically dispersed portfolio, overseeing specialist housing management services and supporting customers with a wide range of needs including homelessness, mental health, learning disabilities and asylum seekers/refugees. You will shape and deliver strategic plans, ensuring services are high-quality, compliant and customer-focused, while driving performance across key customer, colleague, commercial and compliance metrics.
Key aspects of the role include:
- Leading a large team to deliver consistently high-performing services
- Driving delivery against KPIs, quality standards and regulatory frameworks
- Shaping strategic direction and contributing to wider MTVH Support and Customer Services priorities
- Contributing to a programme of investment in supported housing and development of new schemes
- Leading service improvement, innovation and the development of new business opportunities
- Acting as senior representative with commissioners, funders and external stakeholders
- Ensuring strong customer engagement, including co-design approaches to service delivery
- Overseeing customer satisfaction, audit outcomes and continuous improvement
- Providing sector leadership, maintaining expertise in supported housing policy and practice
What you'll need to succeed:
- Extensive senior leadership experience in supported housing, including services such as homelessness, mental health, learning disabilities or refugee/migrant support
- Proven experience managing large, dispersed teams and delivering strong operational performance
- Strong financial acumen, with experience managing budgets and delivering value for money
- Demonstrable experience developing business cases and driving service growth and innovation
- Experience working with commissioners and funders across housing, health and social care
- Strong understanding of supported housing policy, regulation and best practice
- Excellent communication and influencing skills, including experience presenting at senior leadership or Board level
- Ability to build inclusive, high-performing teams and lead through change
- Strong commitment to safeguarding and delivering safe, high-quality services
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Head of Supported Housing in City of London employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, offering a dynamic work culture that prioritises inclusivity and employee development. With a commitment to high-quality service delivery in supported housing, employees benefit from extensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on the lives of diverse communities across London and beyond.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Supported Housing in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the supported housing sector, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to supported housing and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven performance in previous roles. Highlighting your ability to manage large, dispersed teams will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Metropolitan Thames Valley Housing.
We think you need these skills to ace Head of Supported Housing in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Supported Housing role. Highlight your leadership experience and any relevant achievements in supported housing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supported housing and how your experience aligns with our mission at MTVH. Keep it engaging and personal, so we can get to know you better.
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities. Instead, showcase your achievements and the impact you've made in previous roles. We love to see numbers and results that demonstrate your success!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you’re well-versed in the specifics of supported housing, especially around homelessness, mental health, and learning disabilities. Brush up on current policies and regulations, as this will show your expertise and commitment to the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams and driving performance. Think about times when you’ve successfully managed change or improved service delivery, as these stories will resonate with the interviewers.
✨Understand the Bigger Picture
Familiarise yourself with Metropolitan Thames Valley Housing’s strategic goals and how the Head of Supported Housing role fits into them. Be ready to discuss how you can contribute to their mission and drive innovation within the organisation.
✨Engage with Stakeholders
Since this role involves working with commissioners and funders, prepare to discuss your experience in building relationships with external stakeholders. Highlight any successful collaborations or projects that demonstrate your ability to engage and influence at a senior level.
