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- Tasks: Support communities by conducting home visits and resolving customer challenges.
- Company: MTVH, a community-focused organisation making a real difference.
- Benefits: Competitive salary, full-time hours, and opportunities for personal development.
- Why this job: Make a positive impact in people's lives while developing your skills.
- Qualifications: Knowledge of debt recovery and strong communication skills required.
- Other info: Dynamic role with travel across various locations and excellent career growth.
The predicted salary is between 34755 - 36584 £ per year.
Join MTVH as a Customer Accounts Advisor Specialist. Are you passionate about supporting communities and making a real difference in people’s lives? We are seeking a proactive and resilient Customer Accounts Specialist to join our team. This is a field-based role, focused on conducting home visits to support our customers, with regular court attendance and occasional office presence at Trinity Court, Cambridge.
You’ll cover a large geographic area, travelling regularly to areas such as Cambridge, Peterborough, Bury St Edmunds, Luton, Colchester, and occasionally North London. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.
As a Customer Accounts Specialist, your key responsibilities will be:
- Delivering high-quality, customer-focused income collection and enforcement services
- Managing all legal processes, including enforcing court judgements and attending court/eviction proceedings
- Negotiating payment plans and providing advice on welfare benefits (Housing Benefit, Universal Credit)
- Collaborating with internal teams and external stakeholders (local authorities, DWP, courts) to achieve targets and ensure effective income collection
- Maintaining accurate records and adhering to MTVH policies, procedures, and quality standards
What You’ll Need to Succeed:
- Good knowledge of debt recovery, legal frameworks, Housing Benefits, Universal Credit, and welfare benefits
- Experience managing cases through legal processes
- Strong negotiation, communication, and listening skills
- Ability to work independently, manage a high-volume workload, and perform under pressure
- High attention to detail and a problem-solving approach
- Understanding of GDPR requirements and a commitment to confidentiality
- Personal resilience, self-confidence, and determination
- Commitment to continuous improvement and personal development
- Good working knowledge of MS Office
- Willingness to work outside standard hours when required
- Full driving licence, access to your own vehicle, and business car insurance
Working Arrangements:
- Monday–Friday, 08:00–18:00 (contracted up to 20:00), occasional Saturdays 09:00–17:00
- Occasional office attendance required at either our Cambridge, Nottingham or London offices
- A basic background check with the Disclosure and Barring Service will be completed once an offer is made which will be renewed every three years.
Ready to make a difference? Apply today and join a team that values your skills and passion for helping others.
Income Specialist in Cambridge employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Specialist in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MTVH. Check out their website and social media to understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your negotiation skills! Since the role involves negotiating payment plans, it’s crucial to demonstrate your ability to handle tough conversations. Role-play with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Showcase your empathy! In your interviews, share examples of how you've helped others in challenging situations. Highlighting your understanding and compassion can set you apart as a candidate who truly cares about supporting communities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Income Specialist in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with debt recovery and legal processes. We want to see how your skills align with the role of a Customer Accounts Specialist, so don’t hold back!
Showcase Your Communication Skills: Since this role involves engaging with customers and negotiating payment plans, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that showcase your listening skills and empathy.
Highlight Your Problem-Solving Approach: We love candidates who can think on their feet! Share specific instances where you’ve successfully resolved challenges or managed high-pressure situations. This will show us you’re ready for the demands of the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you brush up on your knowledge of debt recovery, legal frameworks, and welfare benefits like Housing Benefit and Universal Credit. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges customers face.
✨Showcase Your Empathy
Since this role involves engaging with customers and resolving their issues, be prepared to share examples of how you've handled difficult situations in the past. Highlight your ability to listen actively and negotiate effectively, as these skills are crucial for a Customer Accounts Specialist.
✨Demonstrate Your Independence
This position requires someone who can work independently and manage a high-volume workload. Be ready to discuss how you've successfully managed your time and priorities in previous roles, especially when under pressure. This will reassure them that you can handle the demands of the job.
✨Be Ready to Discuss Continuous Improvement
MTVH values personal development, so think about how you've sought to improve your skills in the past. Whether it's through training, feedback, or self-study, sharing your commitment to continuous improvement will resonate well with the interviewers.
