Metropolitan Thames Valley is seeking a Specialist Complaint Handler to resolve complex complaints, including CEO and high-profile enquiries from MPs, Councillors and the Ombudsman. You will support the Customer Care Team to deliver effective resolutions and drive improvements across the customer journey.
You will work with senior executives and external bodies, using root cause analysis to enhance customer satisfaction and drive ongoing quality enhancements within MTVH.
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Strategic Complaints & Escalations Specialist in Beeston employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
