At a Glance
- Tasks: Support customers with property repair queries and resolve issues efficiently.
- Company: Join a dynamic team at Metropolitan Thames Valley, a leader in affordable housing.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health support.
- Other info: Flexible remote work options after training and opportunities for career progression.
- Why this job: Make a meaningful impact on customers and your community every day.
- Qualifications: Passion for learning, excellent communication skills, and a can-do attitude.
This role is a Fixed Term Position based on a 37.5hr week with a salary range of £29,025 - £30,553, dependent upon experience. The location is Beeston, NG9 1LA, with free parking subject to availability. The office is a 10 min walk from Beeston Train Station.
Join our team and shape your future! Are you looking for an exciting new role where you thrive on offering outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.
Why Work With Us?
- Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
- Career Progression: We are committed to helping you grow through ongoing training and mentorship.
- Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
- Meaningful Impact: Your contributions will make a real difference to our customers and our community.
You will receive full, comprehensive training to set you up for success.
About the Role
In this role, you will support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment. Coverage across core business hours is essential for this role, and you will need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you are fully trained, you will have the flexibility to work remotely when based on a 10am–6pm shift.
Who We’re Looking For
- Motivated self-starters with a passion for learning and a can-do attitude.
- Team players who thrive in a supportive, fast-paced environment.
- Excellent communicators with an innovative approach to problem solving.
- Previous experience is valued but not essential – we’re looking for the right mindset and enthusiasm!
Ready to Apply?
If you’re ready to take the next step in your career, we’d love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you’d be a great fit for our team.
Senior Customer Service Advisor in Beeston employer: Metropolitan Thames Valley
Metropolitan Thames Valley is an excellent employer, offering a vibrant and collaborative work environment in Beeston, where you can make a meaningful impact on the community. With a strong commitment to employee growth through ongoing training and mentorship, alongside a competitive benefits package and flexible working options, we ensure that our team members thrive both personally and professionally. Join us to be part of a supportive culture that values innovation and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor in Beeston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metropolitan Thames Valley. Understand their mission and values, and think about how your passion for customer service aligns with their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service scenarios. Think about how you would handle tricky situations and be ready to share examples from your past experiences.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for helping customers shine through. Talk about why you love problem-solving and how you can contribute to the team’s success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Senior Customer Service Advisor in Beeston
Some tips for your application 🫡
Show Your Passion:When you're writing your cover letter, let your enthusiasm shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Senior Customer Service Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know the Role Inside Out
Before your interview, make sure you understand the Senior Customer Service Advisor role thoroughly. Familiarise yourself with the key responsibilities, such as handling property repair queries and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Problem-Solving Skills
Since this role requires innovative problem-solving, prepare examples from your past experiences where you've successfully resolved customer issues. Think about how you can relate these examples to the fast-paced environment mentioned in the job description.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to changing situations. The company values motivated self-starters who thrive in a supportive environment, so be ready to discuss how you've collaborated with others and adjusted to new challenges in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
