At a Glance
- Tasks: Support customers on their home-buying journey and handle sales enquiries.
- Company: Join SO Resi, a customer-focused team in Beeston.
- Benefits: Competitive salary, hybrid working, and free on-site parking.
- Other info: Dynamic role with varied tasks and excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 29025 - 30553 £ per year.
- Customer Service Advisor
- Salary Banding: £29,025 - £30,553 per annum
Hours per week: 37.5hpw Monday to Friday 09:00 – 17:30 – Hybrid working.
Therole
We're looking for a passionate and customer-focused Sales Customer Advisor to join our SO Resi team in Beeston.
This is a rewarding opportunity to support customers throughout their home-buying journey, providing guidance and handling a wide range of sales and marketing enquiries.
You'll be the first point of contact for customers, ensuring they receive an outstanding experience from their very first interaction with us.
We operate a hybrid working model with designated office days.
You'll enjoy a varied role where no two days are the same, supporting customers, resolving enquiries and working closely with colleagues across the business.
Your communication skills, problem-solving ability and customer-first mindset will help make a real difference to our customers' experience.
At SO Resi, our customers are at the heart of everything we do. We're looking for individuals who share that commitment and are passionate about delivering exceptional service.
- What you'll be doing
- Responding to customer sales and marketing enquiries via phone, email, webchat and social media online channels.
- Delivering a high standard of customer service at every stage of the customer journey.
- Taking ownership of enquiries and helping to progress through to resolution.
- Building positive relationships with customers and colleagues.
- Managing multiple priorities while maintaining excellent attention to detail.
- Supporting customers with information about Shared Ownership and SO Resi developments.
What we're looking for
To be successful in this role, you'll have
- Excellent communication and telephone skills.
- Experience working within a customer service environment.
- Strong Microsoft Office skills.
- An interest in, or knowledge of, the property sector specifically Shared Ownership.
- A positive, proactive approach to problem-solving.
- The ability to build strong relationships with both customers and colleagues.
- Exceptional organisational and time management skills.
- Excellent attention to detail.
- Resilience and the ability to remain calm under pressure.
- A genuine passion for delivering outstanding customer experiences.
What's next?
If you're passionate about customer service and want to help people achieve their home ownership ambitions, we'd love to hear from you.
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Sales Customer Service Advisor in Beeston employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Customer Service Advisor in Beeston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Metropolitan Thames Valley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Metropolitan Thames Valley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Customer Service Advisor in Beeston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Metropolitan Thames Valley:Your cover letter is your chance to shine! Tell us why you want to work at Metropolitan Thames Valley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Metropolitan Thames Valley!
How to prepare for a job interview at Metropolitan Thames Valley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
