At a Glance
- Tasks: Lead a dynamic team to enhance workspace services and ensure customer satisfaction.
- Company: Join Metropolitan Thames Valley, a leader in affordable housing and community support.
- Benefits: Competitive salary, professional development, and opportunities for impactful work.
- Other info: Regular travel between London and Nottingham; excellent career growth potential.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: 5+ years in Facilities Management and strong customer service commitment required.
The predicted salary is between 47274 - 49762 € per year.
Permanent, Full-time position (37.5 hours) Beeston, Nottingham: £47,274 - £49,762 London: £48,976 - £51,553
This role: In your new role as Regional Workspace Services Manager (formally Regional Facilities Manager) you'll report into the Head of Workspace Services and be joining a highly motivated customer focused team. Acting as a role model, you will deliver service excellence, owning the customer interface, forming meaningful stakeholder relationships whilst empowering a momentum of continuous improvement and colleague development in an enthusiastic and dynamic ‘One' team spirit.
Maintaining and, where possible, exceeding KPi's in areas such as Statutory compliance and Health and Safety is considered fundamental, whilst your ability to collaborate with your peers and colleagues will help shape how you contribute to providing an environment for colleagues to thrive.
This post requires regular travel between MTVH sites based in London and Nottingham/Derby.
What you'll need to succeed:
- Track record of commitment to customer service and delivery of continuous improvement.
- 5+ years Facilities Management or similarly related experience.
- Working toward or part-qualified professional status, and have a Certificate Level of qualification as a minimum.
- Leadership & People management experience.
- Demonstrable Problem solving and solution orientated experience within similar sized portfolio.
- NEBOSH or IOSH Qualification.
- Experience in Housing sector is desirable though not essential.
If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to complete a full application. Alternatively, you can contact to discuss the role in more detail.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15, which represents London’s largest housing associations, we influence policy for the benefits of our residents and the wider sector. In October 2018 like-minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
Regional Workspace Services Manager in Beeston employer: Metropolitan Thames Valley
Metropolitan Thames Valley is an exceptional employer, offering a supportive and dynamic work culture that prioritises employee development and service excellence. With a strong focus on collaboration and continuous improvement, employees are empowered to thrive in their roles while making a meaningful impact in the communities we serve across London and the East Midlands. Our commitment to affordable housing and care services ensures that you will be part of a purpose-driven organisation dedicated to fostering stronger communities.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Workspace Services Manager in Beeston
✨Tip Number 1
Network like a pro! Reach out to current employees at Metropolitan Thames Valley on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission of providing excellent customer service and continuous improvement. We love candidates who resonate with our ethos!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples from your past roles where you tackled challenges head-on. We want to see how you think on your feet and contribute to a thriving workspace.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows us that you’re genuinely interested in joining our team.
We think you need these skills to ace Regional Workspace Services Manager in Beeston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Workspace Services Manager role. Highlight your experience in Facilities Management and customer service, and show us how you can contribute to our team spirit and continuous improvement.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Use specific examples that demonstrate your problem-solving skills and leadership experience. This will help us understand how you’ve made a difference in your previous roles.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits into our enthusiastic and dynamic team, so don’t be afraid to show us who you are and what motivates you!
Apply Through Our Website:When you're ready to apply, make sure to do it through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Regional Workspace Services Manager. Brush up on your knowledge of facilities management, customer service excellence, and health and safety regulations. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Leadership Skills
Since this role involves leadership and people management, prepare examples of how you've successfully led teams or projects in the past. Think about times when you’ve empowered colleagues or driven continuous improvement. This will demonstrate your capability to lead in a dynamic environment.
✨Build Rapport with Interviewers
Remember, it’s not just about answering questions; it’s about connecting with your interviewers. Be personable and engage them in conversation. Ask insightful questions about their team and the company culture to show your genuine interest in being part of their ‘One’ team spirit.
✨Prepare for Travel Discussions
Since the role requires regular travel between sites, be ready to discuss your flexibility and experience with travel. Highlight any previous roles where you managed multiple locations or adapted to different environments, as this will reassure them of your readiness for the job.
