Metropolitan Thames Valley Housing is seeking a Complaint Coordinator for the Complaints Team in Beeston. The role focuses on investigating and coordinating Stage 1 responses, with progression to Stage 2 as experience grows, ensuring fair resolutions for residents.
Hybrid working is available (2-3 days from home, remainder in Beeston office). The successful candidate will resolve disputes, communicate clearly, and influence improvements across the customer journey.
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Hybrid Complaint Coordinator: Customer Resolution & Change in Beeston employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
