At a Glance
- Tasks: Support customers with property repair queries and resolve issues efficiently.
- Company: Join a collaborative team at Metropolitan Thames Valley, making a real impact.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health support.
- Other info: Flexible remote work options available after training.
- Why this job: Be part of an inspiring environment that fosters growth and innovation.
- Qualifications: Motivated individuals with a passion for learning and excellent communication skills.
This role is a Fixed Term Position for a 12-month period based on a 37.5hr week.
Salary Range: £29,025 - £30,553 - Dependent upon experience.
Location: Beeston, NG9 1LA - Free parking *subject to availability*. The office location is a 10 min walk from Beeston Train Station.
Join our team and shape your future! Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for enthusiastic, driven individuals to join our Customer Contact team.
Why Work With Us?
- Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
- Career Progression: We are committed to helping you grow – through ongoing training and mentorship.
- Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
- Meaningful Impact: Your contributions will make a real difference to our customers and our community.
You will receive full, comprehensive training to set you up for success.
About the Role
In this role, you will support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.
Coverage across core business hours is essential for this role and you will need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you are fully trained, you will have the flexibility to work remotely when based on a 10am–6pm shift.
Who We're Looking For
- Motivated self-starters with a passion for learning and a can-do attitude.
- Team players who thrive in a supportive, fast-paced environment.
- Excellent communicators with an innovative approach to problem solving.
- Previous experience is valued but not essential – we are looking for the right mindset and enthusiasm!
Ready to Apply?
If you are ready to take the next step in your career, we'd love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you would be a great fit for our team.
Customer Services Advisor in Beeston employer: Metropolitan Thames Valley
Metropolitan Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the seniors they serve. With a strong focus on professional development, employees have access to numerous growth opportunities, ensuring they can advance their careers while making a meaningful impact in the community. Located in Nottingham, the company provides a unique chance to contribute to high-quality sheltered housing services, all within a collaborative and inclusive environment.
Contact Details:
Metropolitan Thames Valley Recruitment Team
