At a Glance
- Tasks: Engage with customers to gather feedback and enhance their experience.
- Company: Join Metropolitan Thames Valley Housing, a leader in affordable housing.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team environment with options for full-time or part-time roles.
- Why this job: Make a real difference by improving services for thousands of customers.
- Qualifications: Strong communication skills and a passion for customer service.
This permanent position is available as 2x part-time positions (15-22.5 hours per week) or 1x full-time opportunity. Please specify in your application whether you are interested in this vacancy as a full-time or part-time opportunity.
About us: Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role: We are recruiting for up to two permanent Customer Insight Call Interviewers to sit within the Corporate Services Directorate in the Strategy, Projects and Performance Team. The role can be full time; however, we also welcome job share applications and can facilitate two part-time positions if suitable.
As a Customer Insight Call Interviewer, you will be responsible for engaging with customers across several communication channels to gather feedback on the services provided by MTVH. Your exceptional communication skills and unwavering commitment to outstanding customer service are pivotal in making each customer feel genuinely heard and valued. You will create an impartial environment that encourages them to share their thoughts openly, instilling confidence that their feedback will be instrumental in driving improvements to our services. Through your efforts, you will play a key role in enhancing the overall customer experience and fostering a culture of continuous improvement. As a team player you will be able to manage your own workload and utilise key customer response times to maximise survey response rates, which enables the team to meet target requirements.
What you'll need to succeed:
- Able to cultivate trust with customers and create an open and honest environment where they can share their experiences and feedback
- You will be able to provide excellent customer support and handle challenging situations effectively
- Ability to self-motivate and take ownership of achieving team objectives and targets
- A real team player, with a can-do attitude
- Strong interpersonal skills to establish credibility and build relationships with colleagues and customers quickly
- An excellent communicator with the ability to keep the complicated simple, you will be able to understand and read your audience, adjusting your delivery style accordingly
- You will be able to prioritise tasks while remaining supportive of changing demands effectively
- It will be desirable to have GCSE English/Maths or equivalent
- Given the nature of the role, you will need to be able to speak and write English in a clear and correct manner
- Having a good level of computer literacy skills is essential, which includes proficiency in using office applications and web-based browsers
- Having exceptional record-keeping skills and strong attention to detail is crucial for the fast-paced work you will be doing
- Be sure to identify cases that require additional support and ongoing management and escalate them appropriately
Key dates: In-person interviews will be scheduled for week commencing Monday 08 June.
Customer Insight - Call Interviewer in Beeston employer: Metropolitan Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working options available for the Customer Insight Call Interviewer role, employees can enjoy a healthy work-life balance while contributing to meaningful projects that enhance community services. The company fosters a collaborative environment where your voice matters, providing ample opportunities for personal growth and professional advancement in the affordable housing sector.
Contact Details:
Metropolitan Thames Valley Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight - Call Interviewer in Beeston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metropolitan Thames Valley Housing. Understand their mission and values, and think about how your skills as a Customer Insight Call Interviewer can help them achieve their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your exceptional communication skills and how you can create that open environment for customers to share their feedback.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully handled challenging customer interactions or improved customer experiences. This will show your potential employer that you’re not just talk; you’ve got the experience to back it up.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the company.
We think you need these skills to ace Customer Insight - Call Interviewer in Beeston
Some tips for your application 🫡
Be Clear About Your Availability:When applying, make sure to specify whether you're interested in the full-time role or one of the part-time positions. This helps us understand your preferences right from the start!
Show Off Your Communication Skills:As a Customer Insight Call Interviewer, your communication skills are key! Use your application to demonstrate how you can engage with customers and create an open environment for feedback.
Highlight Your Team Spirit:We love team players! Make sure to mention any experiences where you've worked collaboratively to achieve goals. It shows us that you can fit right into our culture.
Keep It Professional Yet Personal:While we want to see your professional side, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can go a long way in making your application stand out!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know the Company Inside Out
Before your interview, take some time to research Metropolitan Thames Valley Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Insight Call Interviewer, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and how they relate to the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations and build trust with customers. Think of examples from your past experiences where you've successfully navigated difficult conversations or provided exceptional customer service.
✨Show Your Team Spirit
This role requires a strong team player mentality. Be ready to discuss how you've collaborated with others in previous roles. Highlight your can-do attitude and how you’ve contributed to achieving team objectives, as this will resonate well with the interviewers.
