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- Tasks: Engage with customers to manage accounts and negotiate payment arrangements.
- Company: A supportive housing association in Beeston making a difference.
- Benefits: Hybrid working options, competitive salary, and impactful work.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Collections experience and knowledge of welfare benefits preferred.
- Other info: Join a team dedicated to supporting the community.
The predicted salary is between 28800 - 43200 £ per year.
A housing association in Beeston seeks a Collections Officer – Customer Accounts Advisor. The role involves engaging with customers to manage their accounts, providing support and negotiating payment arrangements. Ideal candidates will have collections experience and knowledge of welfare benefits. The position offers hybrid working options, competitive salary, and the opportunity to make a real difference in customers' lives.
Customer Accounts Advisor: Social Housing Collections in Beeston employer: Metropolitan Thames Valley
Contact Detail:
Metropolitan Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Advisor: Social Housing Collections in Beeston
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have a lead on that perfect Customer Accounts Advisor role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your knowledge of welfare benefits during interviews. This is key for the Collections Officer role, so brush up on the latest policies and be ready to discuss how they impact customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Accounts Advisor: Social Housing Collections in Beeston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your collections experience and any relevant knowledge of welfare benefits. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers manage their accounts and how you can make a difference in their lives. Keep it friendly and professional.
Showcase Your Communication Skills: As a Customer Accounts Advisor, engaging with customers is key. In your application, highlight any experiences where you’ve successfully communicated or negotiated with clients. We love seeing those interpersonal skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our team and making a real impact!
How to prepare for a job interview at Metropolitan Thames Valley
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and collections processes. Familiarise yourself with common challenges customers face in social housing, so you can demonstrate your understanding during the interview.
✨Show Empathy
As a Customer Accounts Advisor, you'll be engaging with customers who may be facing tough situations. Prepare examples of how you've successfully handled sensitive conversations in the past, showing that you can empathise and negotiate effectively.
✨Prepare Questions
Think of insightful questions to ask about the role and the organisation. This shows your genuine interest and helps you understand how you can contribute to making a difference in customers' lives.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a role that involves customer engagement and support.
