Metropolitan Thames Valley is seeking an Income Officer (Customer Accounts Advisor) in Beeston to manage Home Ownership accounts in arrears and engage customers via calls, email, and letters. The role emphasizes empathy, firm outcomes, and resolving challenges with customers within a hybrid working pattern.
Hourly targets include reducing arrears, signposting to external funding, and supporting welfare-benefits queries to maximise residents’ income.
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Customer Accounts Advisor — Home Ownership (Arrears) in Beeston employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
