Metropolitan Thames Valley is seeking an Income Officer (Customer Accounts Advisor) based in Beeston, Nottingham. The role focuses on managing Home Ownership and Market Rented accounts in arrears, using empathy and firm outcomes to reduce arrears and resolve customer issues.
You will handle outbound calls, emails, and letters, assess welfare benefits, and coordinate with internal and external teams. Hybrid working and a permanent full-time contract are offered.
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Customer Accounts Advisor – Arrears & Home Ownership (Hybrid) in Beeston employer: Metropolitan Thames Valley
MTVH is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the housing sector. With a strong commitment to employee growth, a collaborative work culture, and the flexibility to work from home, MTVH fosters an environment where you can thrive both personally and professionally. Located in Nottingham, the role of Agency Contract Specialist offers unique opportunities to engage with specialist partners and contribute to delivering high-quality housing services, ensuring that everyone has a place to call home.
Contact Details:
Metropolitan Thames Valley Recruitment Team
