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- Tasks: Be the welcoming face of our business, managing reception and admin duties.
- Company: Join a dynamic team at MTVH, focused on exceptional customer service.
- Benefits: Competitive salary, travel expenses covered, and a supportive work environment.
- Other info: Opportunity for growth in a collaborative and vibrant workplace.
- Why this job: Make a real impact by enhancing the workspace experience for everyone.
- Qualifications: Experience in office operations, strong IT skills, and excellent communication.
The predicted salary is between 27844 - 29320 £ per year.
Permanent, Full-Time Opportunity (37.5 hours)
Location: Clapham Park, SW2 4AX
Salary: £27,844 - £29,320
We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture so if you feel you have what it takes to create an amazing workspace we invite you to read on.
This role is a permanent, full-time contract working 37.5 hours per week, Monday to Friday and requires daily presence in the office. The base office of this role will be Clapham Park (SW2 4AX), although the expectation is to travel to any of the offices within the London region to support the Workspace Services team to ensure compliance duties are carried out at sites where there is no daily presence and during planned and unplanned absences. Travel expenses from the base office will be reimbursed in accordance with the Business Travel & Expenses Policy.
As part of the Workspace Services team, who take pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support and assist the Workspace Services Team in all general reception and administration duties. You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving building user experience.
Duties include, but are not limited to:
- Meeting and greeting visitors including organising appropriate hospitality, maintaining the visitor records system
- Managing meeting room bookings and requests
- Providing support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of health, safety and planned preventative maintenance
- Access control management, issuing and programming access cards and staff IDs
- Postal functions (incoming and outgoing)
- Ordering and maintaining stock in relation to the workspace service provision
- Processing and prioritising work order requests from colleagues through a central helpdesk system
- Attending team meetings and producing subsequent minutes and actions
- Providing support to the Workspace Services Team in maintaining supplier matrices and the associated documentation
- Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work
- Manual handling
What you'll need to succeed:
- Previous relevant operational office experience within the Facilities or Hospitality sectors
- Demonstrable experience of excellent IT and Microsoft Office skills
- Strong communication skills
- Detail oriented and able to prioritise workload
- Ability to work independently and as part of a team, influencing colleagues and building users where appropriate
- Customer focused with a proactive, flexible approach
- Actively manages relationships that will ensure objectives are achieved
Workspace Services Receptionist/Administrator employer: Metropolitan Thames Valley Housing
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workspace Services Receptionist/Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MTVH and their values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in facilities or hospitality can make you the perfect fit for the Workspace Services team.
✨Tip Number 3
Dress the part! First impressions matter, especially when you're the welcoming face of the business. Choose an outfit that reflects professionalism while still being comfortable enough for a busy day at the office.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Workspace Services Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous operational office experience and any relevant roles in Facilities or Hospitality to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your customer-focused approach aligns with our team’s values. Don’t forget to mention why you want to work with us at StudySmarter!
Show Off Your Communication Skills: Since this role involves interacting with various stakeholders, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workspace Services Receptionist/Administrator. Familiarise yourself with tasks like managing meeting room bookings and maintaining visitor records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, be prepared to share examples from your past experiences. Think of specific situations where you went above and beyond for a client or resolved a challenging issue. This will highlight your proactive approach and customer-focused mindset.
✨Demonstrate Teamwork
Teamwork is key in this position, so come ready to discuss how you've successfully collaborated with others in previous roles. Share stories that illustrate your ability to influence colleagues and build relationships, as this will show you're a great fit for their dynamic team culture.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the company culture, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.