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- Tasks: Provide excellent housing services and support to our diverse customer base.
- Company: MTVH, a growing organisation dedicated to community-focused housing solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage in local initiatives and community projects.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in social housing and strong customer service skills are essential.
The predicted salary is between 41235 - 43405 £ per year.
Location: 1 post to cover Slough within postcode regions of SL1, SL2 & SL3
Salary Banding: £41,235 - £43,405
1 x Full Time Permanent Post based on a 37.5hr working week.
This role is for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard.
It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.
This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this is a large part of the role you will need to have demonstrable experience.
What you'll need to succeed:
- Essential car user full driving license are required
- Experience of working in a social housing setting is essential
- Experience of working within a supported housing environment is desirable
- Good working knowledge of housing practice, housing law and the principles of service charge management is essential
- Ability to collaborate, network and be a strong team player
- Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
- Experience of excellent administration skills & analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in writing, reporting and numeracy
- Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
- Ability to self-manage a varied and demanding workload, prioritising and organising
- A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
- The ability to manage and report on projects against agreed targets
- Must possess excellent office management skills, managing inboxes, keys etc.
- Must be willing to work flexible hours as required
Desirable:
- Housing qualification
To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new check performed every three years.
Housing Officer in Slough employer: Metropolitan Thames Valley Housing
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Slough
✨Tip Number 1
Get to know the company culture! Before your interview, check out MTVH's values of care, dare, and collaborate. We want to see how you embody these in your work, so think of examples that showcase your passion and adaptability.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider info about the role and the team. This can give you a leg up in understanding what they really value in a Local Housing Manager.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle complex customer needs or challenging situations. We love candidates who can demonstrate empathy and innovative problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Housing Officer in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in social housing and any relevant skills that align with our values of care, dare, and collaborate.
Showcase Your Experience: We want to see your proven track record in dealing with customers who have complex needs. Share specific examples in your application that demonstrate your ability to manage challenging situations effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know Your Stuff
Make sure you brush up on housing law and practices before the interview. Familiarise yourself with MTVH's values of care, dare, and collaborate, as these will be key in demonstrating your fit for the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've dealt with complex customer needs or challenging situations. Highlight your experience in social housing and how you've successfully managed relationships with local authorities and other partners.
✨Demonstrate Flexibility
Since this role requires occasional flexibility in working hours, be ready to discuss how you've adapted to changing circumstances in previous jobs. Share instances where you've gone above and beyond to meet customer needs or support local initiatives.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and MTVH’s approach to housing services. This shows your genuine interest in the position and helps you assess if the company aligns with your values and career goals.