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- Tasks: Support the Service Charge Team with administrative tasks and customer inquiries.
- Company: Dynamic organisation focused on delivering quality service to customers.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Permanent role with a supportive environment and career advancement potential.
- Why this job: Join a collaborative team and make a real difference in customer experiences.
- Qualifications: Customer service experience, attention to detail, and strong IT skills.
The predicted salary is between 30983 - 32613 £ per year.
Location: Farringdon, London, EC1N 8JS or Nottingham, NG9 1LA
Salary Banding: London £30,983 - £32,613; Nottingham £26,887 - £28,303
Hours: 37.5hrs per week - Permanent - This role is also eligible for our smarter working policy.
Our Service Charge Team Assistants report into our Service Charge Team Managers to provide administrative support to our busy service charge teams. Your primary responsibility will be to ensure that the work assigned is handled promptly whilst maintaining consistently high standards and meeting deadlines to facilitate the delivery of a quality service to our customers. Your collaboration with the service charge team will be instrumental in helping them achieve their targets. This role will see you engaging with our customers, external stakeholders, and key internal teams to ensure a great customer experience.
Duties to include:
- Respond to customer enquiries in all aspects of service charges in line with service expectations and key performance indicators
- Delivery of statutory and non-statutory processes associated with service charges and the wider Home Ownership & Service Charge teams
- Ensure that processes are carried out effectively and in line with policy, procedure and legislation
- Monitoring and management of team mailboxes, CRM work items, e-forms and correspondence
- Working with third party suppliers such as energy providers and managing agents to ensure services are being managed and billed appropriately
- General administration tasks for the team, including scanning, filing, raising Purchase Orders and processing invoices
You must possess:
- Demonstrates a proactive can-do, problem-solving approach
- Previous customer service/administrative experience
- High level of attention to detail
- Ability to understand legal processes
- Ability to interpret financial information
- Ability to use a broad range of IT systems
- Ability to work collaboratively across Teams and Departments
Service Charge Administrator employer: Metropolitan Thames Valley Housing
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how your skills align with what they need. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Charge Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Administrator role. Highlight your previous customer service and administrative experience, and don’t forget to showcase your attention to detail and problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've handled customer enquiries or managed administrative tasks in the past.
Show Off Your IT Skills: Since this role involves using a broad range of IT systems, make sure to mention any relevant software or tools you’re familiar with. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know Your Stuff
Make sure you understand the ins and outs of service charges and the role of a Service Charge Administrator. Brush up on relevant legislation and processes, as well as any specific software or IT systems mentioned in the job description. This will show that you're not just interested, but also knowledgeable.
✨Show Off Your Customer Service Skills
Since this role involves engaging with customers and stakeholders, be ready to share examples of your previous customer service experience. Think about times when you went above and beyond to solve a problem or improve a customer's experience. This will highlight your proactive, can-do attitude.
✨Demonstrate Attention to Detail
Given the importance of accuracy in handling service charges, prepare to discuss how you ensure high standards in your work. Bring examples of how you've managed complex information or maintained meticulous records in past roles. This will reassure them that you can handle the responsibilities of the position.
✨Be Ready to Collaborate
This role requires working closely with various teams and external suppliers. Think of examples where you've successfully collaborated with others to achieve a common goal. Highlight your ability to communicate effectively and work as part of a team, as this will be key to your success in the role.