At a Glance
- Tasks: Deliver top-notch service for service charge queries and ensure compliance with policies.
- Company: Join a dynamic team at MTVH, focused on customer satisfaction and transparency.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values continuous improvement and innovation.
- Why this job: Make a real difference in customer service while developing your skills in a supportive environment.
- Qualifications: Detail-oriented with strong communication skills and a passion for customer service.
The predicted salary is between 40657 - 42796 € per year.
Location: Hybrid working office base - London - EC1N 8JS
Salary Banding: £40,657 - £42,796 based in a full-time permanent role 37.5hrs per week
MTVH are looking for a customer-focused and detail-oriented professional to join our Service Charge team based in Hatton Garden. This is a fantastic opportunity to play a key role in delivering a high-quality service, ensuring transparency, compliance, and excellent customer outcomes in all aspects of service charge delivery.
Key Responsibilities- Deliver a responsive, front-line service for all service charge enquiries, meeting agreed service standards and KPIs
- Prepare supporting documentation for formal challenges, including First Tier Tribunal cases and other legal proceedings, and attend hearings when required
- Ensure all processes are delivered efficiently, in line with policies, procedures, and relevant legislation
- Resolve service failures, complaints, and disputes, driving continuous service improvements
- Set and manage financial forecasts for service charge activities, identifying and addressing variances with relevant stakeholders
- Provide expert advice on leasehold and service charge matters to customers, colleagues, and partners
- Maximise income recovery by ensuring accurate coding, allocation, and management of charges
- Manage high volumes of customer interactions via phone, email, and written correspondence, ensuring all queries are handled promptly and professionally
- Build strong relationships with customers, whilst communicating technical information in a clear and customer friendly manner
- Investigate and resolve complex service charge queries, including detailed breakdowns, disputes, and historical
Service Charge Specialist in London employer: Metropolitan Thames Valley Housing
MTVH is an exceptional employer that prioritises a customer-focused approach and fosters a collaborative work culture in the heart of London. With a commitment to employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their roles while contributing to meaningful service charge delivery. Our hybrid working model promotes work-life balance, making MTVH a rewarding place to build your career.
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their service charge team. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with customer service and problem-solving, as these are key for the Service Charge Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Charge Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service charges and how your background makes you a perfect fit for us. Keep it engaging and personal – we love a good story!
Showcase Your Attention to Detail:As a detail-oriented professional, it's crucial to demonstrate this in your application. Double-check for typos and ensure all information is accurate. We appreciate candidates who take pride in their work and pay attention to the little things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know Your Stuff
Make sure you understand the ins and outs of service charges and leasehold matters. Brush up on relevant legislation and be ready to discuss how you would handle specific scenarios, like resolving disputes or preparing documentation for legal proceedings.
✨Show Off Your Customer Focus
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be prepared to explain how you build relationships and communicate complex information clearly.
✨Be Ready for Numbers
As a Service Charge Specialist, you'll need to manage financial forecasts and ensure accurate coding of charges. Familiarise yourself with basic financial concepts and be ready to discuss how you would approach managing variances in service charge activities.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about how you would handle service failures or complaints, and be ready to outline your approach to driving continuous service improvements.
