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- Tasks: Provide top-notch support for leaseholders and guide them through homeownership services.
- Company: Dynamic organisation focused on customer service and community engagement.
- Benefits: Part-time hours, competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a team that values collaboration and offers excellent career progression.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and knowledge of homeownership services.
The predicted salary is between 31772 - 33445 £ per year.
We are looking for a Homeownership Specialist to provide a fast, responsive, and customer‑focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.
Key Responsibilities
- Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re‑mortgaging, transfers of ownership, home improvements, sub‑letting and alterations.
- Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
- Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
- Provide advice to customers, Local Housing Managers, and internal teams.
- Ensure statutory and non‑statutory homeownership processes are completed accurately and compliantly.
- Attend and occasionally chair residents’ meetings and undertake sub‑letting breach investigations.
About You
- Strong communication and customer service skills with a proactive, problem‑solving approach.
- Good attention to detail and ability to interpret legal and financial information.
- Knowledge of homeownership services, legislation, and best practice.
- Confident using IT systems, including Word and Excel.
Leasehold & Home Ownership Specialist in London employer: Metropolitan Thames Valley Housing
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold & Home Ownership Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their homeownership services. Be ready to discuss how your skills align with their needs, especially around customer service and legal processes. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role is all about providing top-notch customer support, make sure you can clearly explain complex information. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Leasehold & Home Ownership Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Homeownership Specialist role. Highlight your experience with leasehold services and customer support, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about homeownership services and how your skills align with our needs. Keep it concise but impactful!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can convey information effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know Your Stuff
Make sure you brush up on homeownership services and relevant legislation before the interview. Familiarise yourself with processes like Right to Buy and lease extensions, as well as any recent changes in the law that might affect leaseholders.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain complex legal concepts or customer service scenarios, so think about how you can convey information simply and effectively.
✨Be Ready for Real-Life Scenarios
Prepare for situational questions where you’ll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully handled customer enquiries or resolved issues, especially in a legal context.
✨Get Comfortable with IT
As the job requires using IT systems like Word and Excel, make sure you're comfortable navigating these tools. You might be asked about your experience with data management or document preparation, so have some examples ready to share.