Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch housing services and manage relationships with local authorities.
- Company: Join MTVH, a forward-thinking housing association dedicated to community support.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 41235 - 43405 £ per year.
Location: Clapham Park
Salary: £41,235 - £43,405
Hours and Employment: Full Time 37.5 hr working week – Permanent Position. Days from Monday to Friday, core hours 9:00 – 17:30. Flexible hours may be required, including occasional weekend work.
This role involves providing excellent housing & estate services to rented properties within a defined geographical patch. You will act as the front‑facing representative of MTVH, coordinate internal and external services, and deliver high‑standard services both at an individual and local level. You will manage relationships with the Local Authority and other Housing Association partners and serve as the point of contact for customers regarding ASB complaints, estate services, tenancy management, enforcement, and lettings.
Key responsibilities:
- Manage day‑to‑day housing operations, including tenancy enforcement and lettings
- Coordinate internal and external support services for residents
- Represent MTVH at community and local authority meetings
- Respond to customer enquiries in person, by phone, and in writing
- Analyze customer feedback and drive service improvements
- Report on projects against agreed targets
- Maintain office management duties (inboxes, keys, etc.)
What you'll need to succeed:
- Basic and essential car use
- Experience working in social housing
- Desirably experience in supported housing environments
- Good working knowledge of housing practice, housing law, and principles of service‑charge management
- Strong values of care, daring, and collaboration
- Ability to adapt, be flexible, collaborate, network, and work as a team player
- Experience dealing with diverse customers presenting complex or challenging needs
- Excellent administration skills and ability to analyse feedback for service improvements
- Attention to detail, accuracy in writing, reporting, and numeracy
- Effective phone and written customer communication skills
- Self‑management, prioritisation, and organisation of varying workload
- Innovative, initiative‑driven, empathetic, and passionate
- Track record of managing and reporting on projects against targets
- Strong office management skills (inbox, keys, etc.)
- Willingness to work flexible hours as required
Desirable:
- Housing qualification
Compliance Background check with the Disclosure and Barring Service will be conducted once an offer of employment is made. The cost will be paid by MTVH and a new check will be performed every three years.
Housing Officer in London employer: Metropolitan Thames Valley Housing
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Housing Officer role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or at networking events, have a quick summary of your experience and skills ready. Make it engaging and relevant to the Housing Officer position – show them why you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best candidate for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Housing Officer gig!
We think you need these skills to ace Housing Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, emphasise your effective phone and written communication skills. Share examples of how you've successfully managed customer enquiries or resolved issues in the past.
Demonstrate Your Problem-Solving Abilities: We love innovative thinkers! In your application, mention specific instances where you've tackled challenges or improved services. This will show us your initiative and ability to adapt in a dynamic environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of housing law and practices. Familiarise yourself with the key responsibilities of a Housing Officer, especially around tenancy enforcement and lettings. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Customer Skills
Since you'll be dealing with diverse customers, prepare examples of how you've successfully managed challenging situations in the past. Highlight your communication skills and ability to analyse feedback for service improvements. This will demonstrate your empathy and problem-solving abilities.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, so think of instances where you've worked effectively as part of a team. Be prepared to discuss how you adapt and network with others, especially in community settings or local authority meetings. This will illustrate your strong values of care and collaboration.
✨Organise Your Thoughts
With the variety of tasks you'll be handling, it's crucial to show your organisational skills. Prepare to talk about how you prioritise your workload and manage office duties like inboxes and keys. This will reflect your attention to detail and self-management capabilities.