At a Glance
- Tasks: Support vulnerable customers and guide colleagues through complex cases.
- Company: Join Metropolitan Thames Valley Housing, a purpose-driven organisation.
- Benefits: Competitive salary, hybrid work, and a supportive team environment.
- Other info: Opportunity for career growth and commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing or social care with strong communication skills.
The predicted salary is between 41236 - 43406 £ per year.
Location: Nottingham, NG9 1LA and or London SW9 9AJ
Contract Type: Two x 12 Month FTC Maternity Cover - 37.5hrs Full Time - Hybrid
Are you passionate about supporting vulnerable customers and helping colleagues navigate complex cases? We're looking for an Assessment and Support Specialist. You'll provide expert advice on safeguarding, domestic abuse, mental health, anti-social behaviour and other complex customer needs, while supporting colleagues across the organisation to deliver positive outcomes.
What you'll do:
- Assess and triage complex referrals
- Provide specialist guidance and coaching to colleagues
- Support safeguarding and risk management activity
- Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers
- Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes
- Work with external agencies to coordinate support for customers
- Champion MTVH's values: Care, Dare, Collaborate & Own
What we're looking for:
- Experience in housing, social care, support services, or a similar frontline environment
- Knowledge of safeguarding and statutory frameworks
- Experience managing complex cases and supporting others
- Strong communication, relationship-building and record-keeping skills
- A compassionate, resilient and customer-focused approach
To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.
If you're ready to make a real difference to customers' lives and be part of a supportive, purpose-driven team, we'd love to hear from you.
Proud member of the Disability Confident employer scheme
Company: Metropolitan Thames Valley Housing
Salary: £41,236 to £43,406 a year
Hours: Full-time
Location: UK, Europe, SW9 9AJ
Job type: Contract
Posting date: 12 Nov 2026
Closing date: 11 Dec 2026
Assessment and Support Specialist in London employer: Metropolitan Thames Valley Housing
As a Handy Person with us, you'll be part of a compassionate team dedicated to making a real difference in the lives of vulnerable individuals, including the elderly and disabled. We offer a supportive work culture that values your contributions, alongside opportunities for personal and professional growth. Located in a community-focused environment, you will enjoy the unique advantage of directly impacting the well-being of those in need while receiving competitive benefits and a fulfilling career path.
Contact Details:
Metropolitan Thames Valley Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assessment and Support Specialist in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Metropolitan Thames Valley Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Metropolitan Thames Valley Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Metropolitan Thames Valley Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Metropolitan Thames Valley Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Assessment and Support Specialist in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Metropolitan Thames Valley Housing:Before hitting send, make sure to tailor your application specifically to Metropolitan Thames Valley Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
