Anti-Social Behaviour Officer in London

This role is a permanent position based on a 37.5-hour working week.

Salary Banding Range:

• London Region - £39,841 - £41,938
• Nottingham/Midlands Region - £35,889 - £37,778

Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for a confident problem solver to take the lead on tackling anti-social behaviour and supporting lease enforcement. You will take on a pivotal role providing specialist knowledge and expert advice, ensuring the enforcement action is proportionate, effective and in line with legal requirements.

A key part of your role will be overseeing day-to-day cases via planned case reviews and leading on complex cases for our leaseholders and occasionally tenants where required. You will provide specialist knowledge and expert advice supporting the local teams to proactively progress. You will be predominantly home-based; however, travel will be required to support case management or attend legal proceedings in line with business requirements.

Each case will present specific challenges, and an effective individual using appropriate skills to manage cases sensitively and efficiently is required.

About the Role:

In this challenging yet rewarding position, you will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety Teams, Tenancy Fraud Team and managing agents/3rd parties by managing high-level anti-social behaviour (ASB) cases, investigating lease fraud and enforcing lease conditions across our national portfolio. This role isn’t just about enforcement—it’s about helping residents build sustainable lives and addressing complex issues which could include gang culture and organised crime. Your ability to build strong networks and partnerships will be crucial in driving impactful change.

Key Responsibilities:

• Leading investigations into lease fraud and handling high-level ASB cases.
• Investigate reports, gather evidence and take decisive action to resolve issues, from noisy neighbours to serious lease breaches.
• Gathering evidence effectively, preparing witness statements, and compiling legal packs for court cases.
• Provide specialist knowledge and guidance to support the continued learning of colleagues for positive customer outcomes through a mentoring approach.
• Conducting regular reviews of ASB cases with Local Housing Managers to support compliance and provide strategic guidance for swift positive outcomes.
• Collaborating with law enforcement and community organisations to strengthen neighbourhood safety.

What You Need to Succeed:

• Experience in ASB management, safeguarding, and tenancy fraud investigations.
• Understanding of housing and enforcement legislation.
• Ability to manage a demanding workload.
• Proven ability to handle high-pressure situations with confidence and professionalism.
• Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders.
• A passion for creating safer, stronger communities and a determination to make a tangible impact.
• Collaborative approach to work across key teams to support successful case outcomes.
• Applications from backgrounds such as the Police, Probation, Housing, and Enforcement Agencies would be desirable due to cross-transferable skill sets.

Why Join Us?

This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you.

To meet our commitment to providing safe, high-quality services to our customers, we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.