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- Tasks: Provide top-notch support for leaseholders and guide them through homeownership services.
- Company: Dynamic organisation focused on customer service and community engagement.
- Benefits: Part-time hours, competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a team that values collaboration and offers excellent career progression.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and knowledge of homeownership services.
The predicted salary is between 31772 - 33445 £ per year.
We are looking for a Homeownership Specialist to provide a fast, responsive, and customer‑focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.
Key Responsibilities
- Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re‑mortgaging, transfers of ownership, home improvements, sub‑letting and alterations.
- Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
- Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
- Provide advice to customers, Local Housing Managers, and internal teams.
- Ensure statutory and non‑statutory homeownership processes are completed accurately and compliantly.
- Attend and occasionally chair residents’ meetings and undertake sub‑letting breach investigations.
About You
- Strong communication and customer service skills with a proactive, problem‑solving approach.
- Good attention to detail and ability to interpret legal and financial information.
- Knowledge of homeownership services, legislation, and best practice.
- Confident using IT systems, including Word and Excel.
Leasehold & Home Ownership Specialist employer: Metropolitan Thames Valley Housing
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold & Home Ownership Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the homeownership sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of homeownership services and legislation. We recommend practising common interview questions with a friend to boost your confidence and ensure you can showcase your skills effectively.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your continued interest can set you apart from other candidates and show your enthusiasm for the role.
✨Tip Number 4
Check out our website for the latest job openings. We often post exclusive roles that you won’t find anywhere else, so make sure you’re keeping an eye on it regularly!
We think you need these skills to ace Leasehold & Home Ownership Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Homeownership Specialist. Highlight your experience with leasehold services and customer support, and don’t forget to mention any relevant legislation knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping customers and your understanding of homeownership processes. Keep it concise but impactful!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, professional language and structure your documents well to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know Your Stuff
Make sure you brush up on homeownership services and relevant legislation before the interview. Familiarise yourself with processes like Right to Buy and lease extensions, as well as any recent changes in laws that might affect leaseholders.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain complex legal information, so try to simplify it as if you were talking to a leaseholder who has no background in law.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, like dealing with a frustrated leaseholder or managing tight deadlines with solicitors. Think of examples from your past experiences that showcase your problem-solving skills.
✨Demonstrate Your Customer Focus
Highlight your customer service experience and how you've gone above and beyond to help clients in previous roles. Be ready to discuss how you ensure that customers receive timely and accurate information, as this is crucial for the Homeownership Specialist position.