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- Tasks: Manage Home Ownership accounts in arrears through calls, emails, and letters.
- Company: A dedicated housing organisation focused on customer support.
- Benefits: Flexible shift patterns and a supportive work environment.
- Other info: Office-based two days a week with a 12-month fixed-term contract.
- Why this job: Make a difference by helping customers manage their accounts effectively.
- Qualifications: Strong communication skills and experience in collections preferred.
The predicted salary is between 30000 - 40000 £ per year.
A housing organization is seeking a Customer Accounts Advisor in Beeston, Nottingham to manage Home Ownership accounts in arrears. In this 12-month fixed-term position, you'll engage with customers via calls, emails, and letters while providing support and negotiating payment arrangements.
Ideal candidates will have strong communication skills and experience in collections. This role is office-based two days per week with flexible shift patterns provided in advance.
Home Ownership Collections Advisor — 12-month FTC employer: Metropolitan Thames Valley Housing
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Collections Advisor — 12-month FTC
✨Tip Number 1
Get to know the company! Research their values and mission so you can tailor your conversations. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers, try role-playing scenarios with a friend. This will help you feel more confident when discussing payment arrangements during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Home Ownership Collections Advisor — 12-month FTC
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about engaging with customers, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information and support customers.
Tailor Your Experience: We want to see how your previous experience in collections relates to this role. Be specific about your past roles and responsibilities, especially those that involved managing accounts in arrears or negotiating payment arrangements.
Be Personable: Remember, this job involves a lot of customer interaction. Let your personality shine through in your application! A friendly tone can go a long way in showing us that you’re the right fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of home ownership accounts and collections. Brush up on relevant legislation and best practices in the field. This will show that you're not just interested in the role but also knowledgeable about it.
✨Practice Your Communication Skills
Since this role involves engaging with customers through various channels, practice how you would handle different scenarios. Role-play common situations you might face, like negotiating payment arrangements or addressing customer concerns. This will help you feel more confident during the actual interview.
✨Showcase Your Empathy
In collections, it's crucial to balance assertiveness with empathy. Be prepared to discuss how you've successfully navigated difficult conversations in the past. Share examples that highlight your ability to connect with customers and find solutions that work for both parties.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in collections, or how success is measured in this role. This shows your genuine interest and helps you determine if the company is the right fit for you.