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- Tasks: Investigate and coordinate responses for customer complaints, driving positive change.
- Company: Metropolitan Thames Valley Housing, a supportive and customer-focused organisation.
- Benefits: Hybrid working, competitive salary, and free on-site parking.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in resolving customer disputes and strong communication skills.
The predicted salary is between 28044 - 29519 £ per year.
Location: Beeston, Nottingham, NG9 1LA
Salary: £28,044 - £29,519 - Hybrid Working based on a 37.5hr week
Free on-site parking subject to availability.
At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham. As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers.
You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey. This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.
We’re looking for someone who will…
- Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.
- Possess prior knowledge and experience in resolving customer disputes.
- Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.
- Negotiate and persuade effectively to achieve a desired outcome.
- Advocate for our customers and show empathy towards their frustrations and needs.
- Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving.
- Deliver clear and comprehensive communication, across verbal and written platforms, at all times.
Complaint Coordinator employer: Metropolitan Thames Valley Housing
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to complaints handling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and problem-solving skills during interviews. Share specific examples of how you've resolved disputes in the past, highlighting your ability to advocate for customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Metropolitan Thames Valley Housing.
We think you need these skills to ace Complaint Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaint Coordinator role. Highlight your experience in resolving customer disputes and your ability to communicate effectively, as these are key skills we’re looking for.
Showcase Your Empathy: In your written application, don’t forget to demonstrate your empathy towards customers. Share examples of how you've handled complaints or difficult situations in the past, showing that you understand their frustrations and needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts logically. This will reflect your exceptional communication skills, which are crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know Your Complaints Process
Familiarise yourself with the complaints process at Metropolitan Thames Valley Housing. Understand the stages of complaint resolution and be ready to discuss how you would handle Stage 1 and Stage 2 complaints. This shows that you’re proactive and genuinely interested in the role.
✨Showcase Your Empathy
Prepare examples from your past experiences where you successfully resolved customer disputes. Highlight your ability to empathise with customers and how you’ve turned their frustrations into positive outcomes. This will demonstrate your suitability for a role that requires strong interpersonal skills.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially when dealing with multiple complaints. You might want to share specific tools or methods you use to stay organised, as this is crucial for meeting deadlines and ensuring effective communication.
✨Practice Clear Communication
Since the role involves delivering clear and comprehensive communication, practice articulating your thoughts clearly. You could even do a mock interview with a friend to refine your verbal communication skills. Remember, clarity is key in both verbal and written formats!