Housing Officer in Beeston

This role is for a skilled and experienced Local Housing Manager who can provide excellent housing and estate services to our shared ownership and leasehold properties within a defined geographical patch. As the Local Housing Manager, you will be the front-facing representative of MTVH, coordinating internal and external services to meet the diverse range of needs of our customer base by delivering services both on an individual and local basis to a high standard.

It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm, working a 37.5-hour week from Monday to Friday. You will be expected to be out on-site 2 days per week, with 3 days spent working from a local office or from home. Occasional flexibility with working hours will be required, and part of your job role will involve supporting our customers with local initiatives, which may occasionally include weekend work.

This role will also require you to manage relationships with the Local Authority, External Managing Agents, and other External Partners. You will be the point of contact for customers regarding general low-level ASB complaints, estate services, lease management, and enforcement.

What you’ll need to succeed:

• Essential car user with a full driving license.
• Experience of working in a social housing setting is essential.
• Good working knowledge of housing practice, housing law, and the principles of service charge management.
• Ability to adapt and be flexible in a changing environment.
• Strong collaboration, networking, and team player skills.
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs.
• Excellent administration skills and ability to analyse customer feedback to achieve service improvements.
• Attention to detail and accuracy in writing, reporting, and numeracy.
• Experience of dealing with customers face-to-face and responding to enquiries via phone and in writing.
• Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
• A self-starter who shows innovation, initiative, empathy, and passion.
• Excellent office management skills, including managing inboxes and keys.
• Willingness to work flexible hours as required.

Desirable:

• Housing qualification.

To meet our commitment to providing safe, high-quality services to our customers, we will complete a basic background check with the Disclosure and Barring Service once an offer of employment has been made. Please note that we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part-time) per year.
• 2 volunteering days per year for community support.
• An additional ‘Beliefs day’ once a year for an extra day off.
• Supported family-friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 times your salary.
• Cycle2work scheme.
• Hybrid working dependent on job role and department.
• Health cash plan scheme for everyday healthcare needs.
• Tenancy deposit – interest-free loan to help with rental deposits and season ticket loan.
• Access to extensive learning and training opportunities.
• Colleague virtual social platform for organisational updates and colleague connections.
• Career progression across the organisation with mentoring/coaching programmes, apprenticeships, and career planning support.
• Employee Assistance Programme for colleague wellbeing support.

We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. We want to capture the value that difference brings and are committed to promoting equality, diversity, and inclusion. We work collaboratively to educate, support, and develop all of our diverse employees and the communities that we serve.

We provide a platform of Network groups for employees to share views and recommend improvements. Our core values of Dare, Care, and Collaborate demonstrate that we are a people-focused business, solving social issues by working together.

We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to complete the application as soon as possible to avoid disappointment.