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- Tasks: Help customers with their queries and provide exceptional service over the phone.
- Company: Join MTVH, a company dedicated to customer satisfaction and support.
- Benefits: Competitive salary, comprehensive training, and opportunities for personal growth.
- Other info: Enjoy a dynamic workplace with a focus on teamwork and customer excellence.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong listening skills and the ability to multitask in a fast-paced environment.
The predicted salary is between 29025 - 30553 £ per year.
Location: Beeston, Nottingham, NG9 1LA - Free on-site parking subject to availability.
Salary Banding: £29,025 - £30,553 (Dependent upon experience)
Contract Type: 12 Month Fixed Term Contract
Are you passionate about providing an exceptional customer experience and looking for a new role in collections? Do you enjoy speaking with customers and solving their problems with empathy and understanding? If this sounds like you then we want to hear from you, as here at MTVH we are looking for Customer Accounts Advisors, based within our Income Collections Team to join our established Customer Service Department.
This role involves taking ownership of rent and income-based queries received from our customers via inbound calls, with an element of making outbound calls to our existing customers. This is a challenging and rewarding role where you will be required to negotiate with customers, to ensure that the correct outcome is reached for both the customer and the business, at the first point of contact.
What you'll need to succeed:
- You will be assisting a diverse range of customers, so will need to have the ability to remain composed.
- Be able to multi-task under pressure whilst demonstrating the ability to adapt in a fast-paced environment.
- The role will require you to operate in an organised and structured manner; be detail driven and capable of always producing outstanding quality work, whilst working to set performance targets.
- This role requires you to work closely with a number of other teams.
- You will have exceptional listening and problem-solving skills in order to resolve queries received at the first point of contact in a timely and positive manner.
What you'll get in return:
In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilizing your skill set.
What to Expect:
Be prepared to be tested on your communication abilities and your commitment to providing customer excellence. Our recruitment process is designed to showcase your strengths:
- Step 1: A friendly phone conversation to get to know you.
- Step 2: A face-to-face interview where you can demonstrate your skills and passion.
Be ready to show us how you make a difference through exceptional service.
Customer Collections Advisor in Beeston employer: Metropolitan Thames Valley Housing
Contact Detail:
Metropolitan Thames Valley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Advisor in Beeston
✨Tip Number 1
Get ready to shine in that phone chat! This is your chance to show us your personality and passion for customer service. Be genuine, listen actively, and let your enthusiasm for helping others come through.
✨Tip Number 2
When it comes to the face-to-face interview, think of it as a conversation rather than an interrogation. Prepare some examples of how you've tackled challenges in the past, especially those that highlight your problem-solving skills and empathy.
✨Tip Number 3
Don’t forget to research MTVH and our values! Knowing what we stand for will help you connect your experiences to our mission, making you a standout candidate who truly gets what we’re about.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Customer Collections Advisor in Beeston
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer experiences shine through. We want to see how you connect with customers and solve their problems with empathy and understanding.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that matches the role of a Customer Accounts Advisor. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Metropolitan Thames Valley Housing
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in collections. Understand common challenges customers face and think about how you would handle those situations with empathy and understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss how you approached the problem, what steps you took, and the outcome. This will demonstrate your ability to negotiate effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. Show that you can engage with the interviewer by summarising their points before responding. This reflects your listening skills, which are crucial for a Customer Accounts Advisor.
✨Demonstrate Your Adaptability
Be prepared to discuss how you handle pressure and adapt to changing situations. Share specific examples of times when you had to multi-task or adjust your approach in a fast-paced environment, as this is key for success in the role.