Location: Nottingham, NG9 1LA and or London SW9 9AJ
Contract Type: Two x 12 Month FTC Maternity Cover - 37.5hrs Full Time - Hyrbid
Are you passionate about supporting vulnerable customers and helping colleagues navigate complex cases?
We're looking for an
Assessment and Support Specialist
You'll provide expert advice on safeguarding, domestic abuse, mental health, anti-social behaviour and other complex customer needs, while supporting colleagues across the organisation to deliver positive outcomes.
What you'll do:
- Assess and triage complex referrals
- Provide specialist guidance and coaching to colleagues
- Support safeguarding and risk management activity
- Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers
- Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes
- Work with external agencies to coordinate support for customers
- Champion MTVH's values: Care, Dare, Collaborate & Own
What we're looking for:
- Experience in housing, social care, support services, or a similar frontline environment
- Knowledge of safeguarding and statutory frameworksExperience managing complex cases and supporting others
- Strong communication, relationship-building and record-keeping skills
- A compassionate, resilient and customer-focused approach
To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.
If you're ready to make a real difference to customers' lives and be part of a supportive, purpose-driven team, we'd love to hear from you.
Proud member of the Disability Confident employer scheme
Company: Metropolitan Thames Valley Housing
Salary: £41,236 to £43,406 a year
Hours: Full-time
Location: UK, Europe, SW9 9AJ
Job type: Contract
Posting date: 12 Nov 2026
Closing date: 11 Dec 2026
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Assessment and Support Specialist employer: Metropolitan Thames Valley Housing
As a Handy Person with us, you'll be part of a compassionate team dedicated to making a real difference in the lives of vulnerable individuals, including the elderly and disabled. We offer a supportive work culture that values your contributions, alongside opportunities for personal and professional growth. Located in a community-focused environment, you will enjoy the unique advantage of directly impacting the well-being of those in need while receiving competitive benefits and a fulfilling career path.
Contact Details:
Metropolitan Thames Valley Housing Recruitment Team
