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- Tasks: Support projects, manage data, and collaborate with teams to enhance customer services.
- Company: Join MTVH, a leader in New Homes Services, making a real difference in communities.
- Benefits: Flexible hours, potential for remote work, and a chance to grow your career.
- Why this job: Gain valuable experience, work in a supportive culture, and contribute to meaningful projects.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This is a 7-month contract with part-time or full-time options available.
The predicted salary is between 36000 - 60000 £ per year.
Information Coordinator 7-month Contract – Part-time (30 hours) or Full-time (37.5 hours) Nottingham, Beeston Be part of our New Homes Services and make a significant impact within the New Homes Services Team at MTVH. We are seeking a dedicated professional to provide an effective interface between the Development Directorate and all other MTVH Directorates and to ensure service information and documentation is complete, accurately recorded, and provided timely. Internally this is an excellent secondment opportunity. Responsibilities of the role Support the Customer Improvement Team across various projects. Collate handover information of recently completed developments. Input data of new properties onto the Northgate database. Use the Northgate database for reporting and answering queries. Collaborate with Customer Services and Property Directorate colleagues. Support the transition from legacy systems to new business systems. Manage contract documentation during the mobilisation process. Assist operational customer care teams in complying with policies and procedures. Support the production of Customer Improvement KPI scores, customer satisfaction, and performance information. Provide technical, administrative, and social media support to customer care teams. Cover for other customer information coordinators in their absence. Manage shar…
Information Coordinator employer: Metropolitan Thames Valley Careers
Contact Detail:
Metropolitan Thames Valley Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Coordinator
✨Tip Number 1
Familiarize yourself with the Northgate database, as it's a key tool for this role. Understanding how to input data and generate reports will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight any experience you have in managing documentation or supporting customer service teams. Be ready to discuss specific examples of how you've improved processes or contributed to team success in previous roles.
✨Tip Number 3
Show your enthusiasm for collaboration by preparing examples of how you've worked effectively with different departments. This role requires strong communication skills, so be prepared to demonstrate your ability to liaise between teams.
✨Tip Number 4
Research MTVH's New Homes Services and understand their mission and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Information Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Information Coordinator position. Make sure you understand the responsibilities and how your skills align with them.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the requirements of the Information Coordinator role. Focus on your ability to manage documentation, collaborate with teams, and support customer services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your capability to support the Customer Improvement Team and manage data effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Information Coordinator position.
How to prepare for a job interview at Metropolitan Thames Valley Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities outlined in the job description. Familiarize yourself with the New Homes Services and how the Information Coordinator fits into the team.
✨Showcase Your Data Management Skills
Be prepared to discuss your experience with data management systems, particularly any familiarity with Northgate or similar databases. Highlight specific examples where you've successfully managed or reported data.
✨Emphasize Collaboration Experience
Since the role involves working closely with various teams, be ready to share examples of how you've effectively collaborated with different departments in previous roles. This will demonstrate your ability to work well within a team.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations related to customer care or documentation management. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers.
