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- Tasks: Help customers manage their accounts and recover income while providing excellent service.
- Company: Join Metropolitan Thames Valley Housing, a dedicated team improving residents' lives.
- Benefits: Enjoy hybrid work, free onsite parking, and a competitive salary of £28,619.
- Why this job: Make a real difference in people's lives while working with a supportive team.
- Qualifications: Passion for customer service and empathy are essential; no specific experience required.
- Other info: This is a fixed-term 12-month contract with a rotating shift schedule.
The predicted salary is between 28619 - 40000 £ per year.
This Role: Income Collections Officer known internally as a \”Customer Accounts Advisor\” Location: Beeston, Nottingham, NG9 1LA – Salary £28,619 based on a 37.5hr working week – Fixed term 12 month contract Free Onsite Parking Available Hybrid role with the expectation of working 2 days in the office – 3 days at home on a rotating shift basis Monday to Friday. At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors looking after our Shared Home Ownership & Leasehold customers. If youre looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our shared homeownership & leasehold customers on the phone, usually through outbound c…
Income Collection Officer employer: Metropolitan Thames Valley Careers
Contact Detail:
Metropolitan Thames Valley Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Officer
✨Tip Number 1
Familiarize yourself with the principles of shared home ownership and leasehold agreements. Understanding these concepts will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As an Income Collection Officer, you'll need to balance empathy with assertiveness, so role-playing scenarios can be very beneficial.
✨Tip Number 3
Research Metropolitan Thames Valley Housing and their values. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely interested in making a difference.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving skills and ability to work under pressure. Highlighting specific situations where you've successfully managed customer accounts or resolved conflicts will strengthen your candidacy.
We think you need these skills to ace Income Collection Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income Collections Officer position. Understand the key responsibilities and required skills, especially the importance of empathy and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and account management. Use specific examples that demonstrate your ability to handle sensitive situations and recover income effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your detail-oriented nature. Mention how your skills align with the role and express your enthusiasm for making a difference in residents' lives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Metropolitan Thames Valley Careers
✨Show Your Empathy
As an Income Collections Officer, empathy is key. Be prepared to share examples of how you've successfully handled sensitive customer situations in the past. This will demonstrate your ability to connect with customers and understand their unique circumstances.
✨Highlight Your Customer Service Skills
This role requires strong customer service skills. Make sure to discuss your previous experiences where you effectively resolved issues or improved customer satisfaction. Use specific metrics or outcomes to illustrate your impact.
✨Demonstrate Attention to Detail
Since the role involves managing accounts and reviewing financial situations, it's crucial to showcase your attention to detail. Prepare to discuss how you ensure accuracy in your work and any systems or processes you use to stay organized.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would approach them. Practicing these scenarios can help you articulate your thought process clearly during the interview.
