Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers transition smoothly to new homes while providing support and information.
- Company: Join MTVH, a people-focused organization dedicated to community and customer care.
- Benefits: Enjoy 28 days leave, hybrid work options, and extensive training opportunities.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: Empathy, strong communication skills, and a commitment to customer service are essential.
- Other info: Flexible hours and travel required; background checks will be conducted.
The predicted salary is between 32732 - 45400 £ per year.
This role: Housing Advisor – known in-house as a Customer Transitions Advisor Fixed Term Contract for an 18 Month Period Salary: £40,915 Location: Edmonton N9 0TA Here at MTVH our customers are at the heart of all we do and as a Customer Transitions Advisor based within our Special Projects team you will be responsible for liaising with our customers at Pennine and Mendip House to support them with moving out of their homes on a permanent basis. The CTA will ensure that customers are kept well informed throughout the project, working alongside them to ensure the process of moving home is as smooth as possible whilst considering the needs of the customer. It will be essential for us to provide a quality service for all our customers at Pennine and Mendip House, showing empathy and compassion will be key to delivering this project successfully for our customers and MTVH. The CTA role will be based at our office in Mendip House, Edmonton, given the nature of the project its key for us to have a real presence within the community. *Please be advised that for contractual purposes only, your office base will state \”The Johnson Building, EC1N 8JS\”* Key Responsibilities and Outcomes Leads on communications with customers relating to having to move on a permanent basis, keeping them engaged and informed throughout the project. …
Housing Advisor employer: Metropolitan Thames Valley Careers
Contact Detail:
Metropolitan Thames Valley Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor
✨Tip Number 1
Familiarize yourself with the specific needs and challenges faced by vulnerable customers. Understanding their situations will help you demonstrate empathy during your interactions, which is crucial for this role.
✨Tip Number 2
Network with professionals in housing management or customer service roles. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with project management and how you've successfully communicated with diverse groups. Highlighting these skills will show that you're ready to handle the responsibilities of the Customer Transitions Advisor role.
✨Tip Number 4
Research MTVH's values and recent projects. Being knowledgeable about our organization will allow you to align your answers with our mission and demonstrate your genuine interest in working with us.
We think you need these skills to ace Housing Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Advisor position. Understand the key responsibilities and personal competencies required, as this will help you tailor your application to highlight relevant experiences.
Show Empathy and Customer Focus: In your application, emphasize your ability to empathize with customers and provide high-quality service. Share specific examples from your past experiences that demonstrate your commitment to customer satisfaction and your understanding of vulnerable populations.
Highlight Relevant Skills: Focus on showcasing your strong communication, problem-solving, and project management skills. Mention any experience you have with housing management best practices, tenancy processes, or working in community-focused roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the values and ethos of MTVH. Use language that aligns with their commitment to diversity, inclusion, and community engagement, and make sure to address how you can contribute to their mission.
How to prepare for a job interview at Metropolitan Thames Valley Careers
✨Show Empathy and Understanding
As a Housing Advisor, empathy is key. Be prepared to discuss how you would handle sensitive situations with customers who are transitioning out of their homes. Share examples from your past experiences where you've demonstrated compassion and understanding.
✨Demonstrate Strong Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would keep customers informed throughout the moving process and how you would handle any complaints or inquiries.
✨Highlight Your Problem-Solving Abilities
The ability to solve problems efficiently is essential for a Housing Advisor. Prepare to discuss specific challenges you've faced in previous roles and how you successfully navigated them. This will showcase your proactive approach and critical thinking skills.
✨Familiarize Yourself with Housing Management Practices
Knowledge of housing management best practices and the tenancy process is important. Brush up on relevant regulations and procedures, and be ready to discuss how you would apply this knowledge in your role to ensure a smooth transition for customers.
