Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and coordinate responses for customer complaints, driving positive change.
- Company: Join Metropolitan Thames Valley Housing, committed to sustainability and community support.
- Benefits: Enjoy hybrid working, 37 days off, and a competitive salary with great perks.
- Why this job: Make a real impact on residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience in resolving customer disputes and excellent communication skills are essential.
- Other info: This is a 6-month fixed-term contract with opportunities for career progression.
The predicted salary is between 22895 - 28619 £ per year.
This Role: Complaints Coordinator – 6 Month Fixed Term Contract Location: Beeston, Nottingham, NG9 1LA Salary: £28,619 – Hybrid Working based on a 37.5hr week Free on-site parking At Metropolitan Thames Valley Housing, we have an amazing opportunity for passionate and customer-service focused Complaint Coordinators to join our Complaints Team based in Beeston, Nottingham. As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey. This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH. Were looking for someone who will Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office. Possess prior knowledge and experience in resolving customer disputes. Demon…
Complaint Coordinator employer: Metropolitan Thames Valley Careers
Contact Detail:
Metropolitan Thames Valley Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Coordinator
✨Tip Number 1
Familiarize yourself with common complaint resolution processes and best practices. Understanding how to effectively investigate and respond to complaints will give you a significant advantage during the interview.
✨Tip Number 2
Showcase your empathy and communication skills in your interactions with us. Prepare examples from your past experiences where you successfully resolved customer disputes, highlighting your ability to advocate for customers.
✨Tip Number 3
Research Metropolitan Thames Valley Housing and its commitment to equality, diversity, and inclusion. Being knowledgeable about our values and initiatives will demonstrate your alignment with our mission and culture.
✨Tip Number 4
Prepare to discuss how you would identify process faults and suggest improvements. We value candidates who can think critically and contribute to enhancing the customer journey, so come ready with ideas!
We think you need these skills to ace Complaint Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaint Coordinator position. Highlight key responsibilities and required skills, such as customer service experience and effective communication, to tailor your application.
Craft a Tailored CV: Customize your CV to reflect your relevant experience in handling customer complaints and disputes. Use specific examples that demonstrate your problem-solving skills and ability to advocate for customers.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of resolving complaints effectively. Mention how your skills align with MTVH's values of Dare, Care, and Collaborate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and comprehensive communication is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at Metropolitan Thames Valley Careers
✨Show Your Empathy
As a Complaint Coordinator, empathy is key. Be prepared to share examples of how you've handled customer disputes in the past, demonstrating your ability to understand and advocate for their needs.
✨Demonstrate Strong Communication Skills
Clear communication is crucial in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might be asked to explain how you would respond to a specific complaint.
✨Highlight Your Organizational Skills
The job requires exceptional organization and time management. Be ready to discuss how you prioritize tasks and manage your time effectively, especially when dealing with multiple complaints.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Think about how you would approach resolving a complaint, applying best judgment and a pragmatic approach to problem-solving.
