At a Glance
- Tasks: Build and maintain strong client relationships while managing projects and ensuring satisfaction.
- Company: Join a dynamic team in a leading engineering and construction firm.
- Benefits: Competitive salary, private healthcare, and potential for employee ownership after 12 months.
- Other info: Flexible working hours and opportunities for career advancement.
- Why this job: Make a real impact by driving business growth and improving client experiences.
- Qualifications: Experience in project or account management with strong technical understanding.
The predicted salary is between 40000 - 50000 £ per year.
The core responsibility is to build and maintain strong client relationships, ensuring satisfaction and driving business growth by understanding client needs, managing project leads, and resolving issues with governance and understanding process. You will oversee the development, implementation, and maintenance of the clients framework document, policies, and procedures to ensure compliance and efficiency in line with the latest client guidelines.
Type of contract: Permanent Role
Department: BMS
Hours: Mon – Fri - 7am - 4pm
Location: London Based (Visit Buildings Across UK)
Salary: Competitive and dependent on experience
Generally, the above hours will be flexible in line with the needs of the business. We operate a fair working policy but if any extended overtime is worked by agreement of your line manager, then overtime payment will be applicable.
Requirements:
- Proven experience in project management, account management, or operations within a technical or engineering environment
- Strong technical understanding of building services, engineering, or construction-related projects
- Demonstrable experience managing client relationships and delivering high levels of customer service
- Commercially aware with experience managing project budgets, quotations, variations, and financial performance
- Ability to coordinate multiple projects and priorities within fast-paced environments
- Strong understanding of governance, compliance, operational processes, and risk management
- Excellent communication and stakeholder management skills, with the ability to engage confidently at all levels
- Strong organisational skills with high attention to detail and accuracy in reporting and documentation
- Ability to identify process improvements and drive operational efficiencies
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook
- Experience preparing operational and performance reports for senior leadership and clients
Responsibilities:
- Undertake sales handovers to gain a full understanding of project scope and communicate requirements to the relevant project teams
- Provide direction, coordination, and control throughout the lifecycle of projects and operational activities
- Oversee projects from initiation to completion, ensuring delivery on time, within budget, and to client expectations
- Manage the commercial performance of projects, including monitoring ongoing works and identifying additional opportunities
- Act as the primary day-to-day liaison for the client, maintaining strong client relationships and ensuring high levels of client satisfaction
- Coordinate reactive and planned works communications, including quotations, approvals, and project progress updates
- Schedule and coordinate activities with engineering teams, delivery teams, subcontractors, and suppliers where applicable
- Monitor account and delivery performance, identify trends and risks, and implement strategies to improve operational and client outcomes
- Analyse processes and recommend improvements to governance, compliance, and operational frameworks
- Ensure projects and operations comply with organisational policies, industry standards, and regulatory requirements
- Drive standardisation across the organisation by ensuring consistency in project documentation, reporting, and processes
- Prepare and deliver regular performance and operational reports to GML and client leadership teams
- Collaborate with estimating teams and department leads to support project opportunities, business growth, and client retention strategies
- Support escalation management, ensuring issues are resolved effectively and within agreed timeframes
- Attend client meetings, review calls, and operational discussions as required
- Maintain accurate project documentation, reporting records, and account information
Following 12 months of continuous employment, you are entitled to become a beneficiary of the Employee-Owned Trust (EOT) scheme. Private Healthcare for you and your dependents.
Client Account Manager employer: Metropolitan Services
As a Client Account Manager in our London-based team, you will thrive in a dynamic work culture that prioritises client satisfaction and operational excellence. We offer competitive salaries, flexible working hours, and the unique opportunity to participate in our Employee-Owned Trust scheme after 12 months of service, fostering a sense of ownership and commitment among our employees. With a strong focus on professional development and a supportive environment, we empower our team members to grow their careers while making a meaningful impact across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Client Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your project management experience and how you've successfully managed client relationships in the past. Be ready with examples that demonstrate your expertise.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know when an opportunity might arise, and it shows you're genuinely interested.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of getting noticed and can showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Account Manager role. Highlight your experience in project management and client relationships, and don’t forget to mention any technical knowledge you have in building services or engineering.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed client relationships and delivered exceptional service in the past.
Showcase Your Skills:We want to see your skills in action! Be sure to include any relevant experience with governance, compliance, and operational processes. Mention your proficiency in Microsoft Office, especially Excel, as it’s crucial for reporting.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Metropolitan Services
✨Know Your Client Inside Out
Before the interview, research the company and its clients thoroughly. Understand their needs, challenges, and how the role of Client Account Manager fits into their strategy. This will help you demonstrate your ability to build strong client relationships right from the start.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of your project management experience. Highlight how you've successfully managed budgets, timelines, and client expectations in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Technical Knowledge
Since the role requires a strong technical understanding of building services and engineering, brush up on relevant terminology and concepts. Be prepared to discuss how your technical skills can contribute to the success of projects and client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and stakeholder management skills. Think of scenarios where you've had to resolve issues or improve processes. Practising these responses will help you feel more confident during the interview.
