System Administrator Lead

Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff.

MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations.

MBS will help every person and supplier working with the Met by

• Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos;
• Designing end-to-end services, building them the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered; and
• Providing easy-to-use interfaces and ‘one-touch’ services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows.

This is an exciting time to be part of MBS – we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London.

The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met.

The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London.

Role Description

The Met Leadership have approved the design and implementation of a centralised service delivery model (Met Business Services – MBS), to replace functional services with business services, breaking down silos and building end-to-end services around user requirements.

The initial scope of the MBS model will be MPS Commercial, Finance and HR scope of services functions with the flexibility and scalability of bringing additional new services into it.

A key enabler of the MBS led transformation is the implementation of a new “Services and Operations” Capability within Met Business Services.

The MBS Service and Operations team will be responsible for managing the delivery and optimisation of technical support and service operations.

This includes ensuring operational excellence, maintaining high levels of customer satisfaction, and driving continuous improvement within the team.

The MBS System Administrator Lead will be responsible for managing the system administration team, ensuring that the team are maintaining, upgrading, and managing our software, hardware, and networks.

The System Administrator Lead role is integral to ensuring our IT infrastructure remains secure, efficient, and aligned with the organisation’s goals.

Key Responsibilities

What does the average day look like? Your core duties will include (but are not limited to):

• System Administration
• System Maintenance and Monitoring
• Provides oversight to the team to ensure the successful management of Installs, configurations and maintenance of MBS related operating systems and hardware.
• Monitors system performance across a variety of MBS applications, ensuring availability and reliability.
• Ensures that regular updates, patches, and security fixes are managed by the team appropriately and in a timely manner both internally and with external Service Providers managing our MBS Products and Services.
• Collaborates with key stakeholders and provides support to the team across Live Production and Test environments.
• Provides oversight and support to the team to ensure network security best practices and policies are in place or improved where required.

Monitors systems for vulnerabilities and responds to security incidents.

• Enforces security policies and ensures compliance with industry standards across the MBS supported applications.
• Systems Administration
• Provides technical support to the team across the various MBS systems.
• Supports the continuous improvement of the various MBS systems via change, projects and programmes.
• Attends and contributes to the MBS Systems Working Group activities.
• Responds to queries from the business and Service Providers with regards to MBS supported system issues, general help and guidance.
• Provides oversight, management and maintenance of the MBS Intranet Page.
• Liaises with colleagues, key stakeholders and service providers to capture and share Maintenance updates, fixes and Service Improvement information.
• Collaborates closely with the business teams to capture and share important links/information.
• People Management & Culture
• Provide guidance, support and mentoring to their team, including career development and ensuring professional accreditation for key positions.
• Foster a culture of high-performance, innovation and continuous improvement embracing MPS values.
• Foster a data‑driven culture throughout MBS, providing training, support and guidance where required.
• Drive cultural change to remove silos, set corporate standards and promote inclusivity.
• Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
• Successful candidates will be expected to evidence the following attributes:

Experience

• Minimum 5-7 years of experience in IT administration, with at least 2 years in a leadership role.
• Proven track record of managing complex IT infrastructures and teams.
• Strong business transformation skills encompassing people, processes, and systems.
• Effective communicator with the ability to build strong networks and relationships across the organisation, with suppliers and key stakeholders.
• Ability to proactively manage own workload to deliver to deadlines and know when to seek support.
• Strong customer service skills and the ability to deal with enquiries, requests, complaints/escalations in a professional and proactive manner.
• Competent user of Microsoft Packages (Word, Excel and Power Point) and excellent attention to detail, working to a high level of accuracy.
• Capable knowledge of management and operations of best-in-practice ERP platforms e. g. Oracle
• Ability to identify dependencies, assess risks and put effective risk mitigation plans in place.
• Ability to meet demanding deadlines in a pressurised environment and manage a diverse workload

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e. g., Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL, Comp TIA Security+) are a plus.

Note: You may in addition be required from time to time to undertake additional duties necessary to meet the needs of the Met; such duties to be commensurate with the responsibilities and grading of the post.

We view diversity as fundamental to our success.

To tackle today's complex policing challenges, we need a workforce made up from all of London's communities.

Applications from across the community are therefore essential.

#J-18808-Ljbffr