At a Glance
- Tasks: Lead a team to optimise and manage our Learning Management System for an engaging user experience.
- Company: Join a forward-thinking organisation focused on digital learning innovation.
- Benefits: Competitive salary with annual increases, plus allowances and professional development opportunities.
- Other info: Dynamic role with opportunities for career growth and innovation.
- Why this job: Shape the future of digital learning while leading a passionate team.
- Qualifications: Experience in LMS management and team leadership is essential.
The predicted salary is between 63409 - 65886 £ per year.
Salary
The starting salary is £63,409, which includes allowances totalling £3,009.
The salary is broken down as £60,400 basic salary, which will increase annually until you reach the top of the scale £65,886.
Plus, a location allowance of £2,009 and a non‑pensionable allowance of £1,000.
The Senior LMS Analyst is a leadership role responsible for the ongoing development, optimisation, and operational management of the organisation’s Learning Management System (LMS) and wider learning technology.
The role combines technical expertise, service leadership, and people management, ensuring that the LMS delivers an effective, user‑centred experience while supporting organisational learning objectives.
The postholder will lead a small team, including LMS analysts and service desk resources, and play a key role in shaping the future direction of digital learning services.
Key Responsibilities
- Lead, manage, and develop a team of LMS analysts and service desk staff, setting clear objectives and performance expectations.
- Provide coaching, support, and professional development opportunities for team members.
- Develop a customer focused team culture.
- Manage team capacity, workload prioritisation, and resource planning.
- Oversee the configuration, administration, and continuous improvement of the LMS platform.
- Lead on system upgrades, enhancements, and change implementation.
- Ensure the LMS aligns with organisational learning strategies and business needs.
- Evaluate and support integration with other learning technologies and systems.
- Oversee the LMS service desk function, ensuring timely and effective resolution of issues and user queries.
- Define and monitor service standards, SLAs, and performance metrics.
- Continuously improve support processes to enhance user experience.
- Act as an escalation point for complex system or user issues.
- Identify opportunities to improve system functionality, usability, and engagement.
- Lead on user experience improvements, including interface design and content accessibility.
- Work with stakeholders to gather requirements and translate them into technical solutions.
- Support innovation in digital learning approaches and tools.
Essential for the Role
- Proven experience managing or administering an LMS (e. g., Cornerstone, Moodle, etc.).
- Experience leading or supervising a team, including line management responsibilities.
- Strong understanding of learning technologies and digital learning environments.
- Strong stakeholder engagement and communication skills.
- Ability to analyse data and translate insights into practical improvements.
- Experience with LMS implementation or major system transformation projects.
- Knowledge of learning design principles and user experience optimisation.
- Familiarity with system integrations (e. g., HRIS, content providers, APIs).
- Experience working with external suppliers or managed service providers.
- #J-18808-Ljbffr
Senior LMS Analyst in Sidcup employer: Metropolitan Police
As a Service Manager at Met Business Services, you will join a forward-thinking organisation that prioritises inclusivity, diversity, and continuous improvement within its workforce. With a strong emphasis on employee growth and development, the company fosters a supportive culture that encourages innovation and collaboration, making it an excellent employer for those seeking meaningful and rewarding careers in a dynamic public sector environment.
