Service Delivery Manager - Onsite Services, Central South Area

Overview

Location: This will cover a number of sites including Brixton, Peckham, Walworth Road, Southwark. There is an expectation to travel within these geographical areas.

Band: Band C

Contract: Permanent

Full Time: Yes

Hours: 36 hours per week

Location coverage does not imply a fixed single site; travel between sites within the Central South area is expected.

About the Role

As a Service Delivery Manager, you will lead and manage Onsite Services within Central South, overseeing daily delivery across Administration, Logistics and Exhibits. You will be a visible and trusted presence across all sites, supporting staff, resolving issues and ensuring services meet operational needs.

Key Responsibilities

• Lead delivery of local Onsite Services, ensuring KPIs are met and officers receive a consistent, high-quality service.
• Maintain strong visibility across sites to support teams, identify issues early and maintain operational readiness.
• Develop and motivate your teams, fostering a high-performance, inclusive culture.
• Build strong relationships with leadership teams, customers and suppliers.
• Use data and performance insights to make informed decisions and drive improvements.
• Champion continuous improvement and problem-solve day-to-day operational challenges.
• Manage local finances, including cross-charging and resource planning.
• Ensure compliance with OSS processes, Health & Safety and audit requirements.

What We’re Looking For

• Experience leading operational teams in a complex or multi-site environment.
• Strong administrative, logistical or operational service delivery background.
• Excellent communication and stakeholder engagement skills.
• Ability to analyse data, monitor KPIs and drive performance.
• A collaborative, solutions-focused mindset.
• Commitment to being a visible leader across multiple locations.

How to Apply

To begin your career at the Met, please click the apply button. The application process requires a comprehensive CV, a Personal Statement and an online application form. Your Personal Statement (maximum 1000 words) should outline your relevant experience, as well as how your knowledge and skills align to the key responsibilities. You should also outline why you are suitable for the role and what you aim to achieve if successful. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 17th June 2026. Once received, your application will be reviewed against eligibility criteria, followed by review by the hiring manager, and then invitation to interview for successful candidates.

What We Offer (Key Considerations)

• Operational service delivery in complex environments.
• Performance management frameworks and KPIs.
• Change management and continuous improvement methodologies.
• Use of IT systems and data to support operational performance.
• Strong relationship management skills.
• Ability to analyse data and produce actionable insights.
• Excellent written and verbal communication skills.
• Problem-solving and continuous improvement mindset.
• Ability to lead and motivate teams across multiple sites.
• Delivering against KPIs and service-level commitments.
• Supporting organisational change and improvement initiatives.
• Managing stakeholders and suppliers to deliver service outcomes.
• Using data, systems and reporting tools to drive performance.

Disability Confident Statement

The Met is committed to being an equitable and inclusive employer for disabled people, encouraging applications from a wide range of backgrounds. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. We are committed to disability equality in recruitment and making reasonable adjustments where needed. If you require adjustments during the application process, please indicate this in your application. All matters will be treated in strict confidence.