Motor Claims Team Manager

The Met’s Insurance and Claims Services is an in‑house, London based police claims handling team. We are part of Finance Services, within the Met’s Commercial Services function. The team performs a critical role for Met through a claims management function, strategic insurance programme and related internal insurable risk and indemnity services.

We respond to legal liability claims against the Met, typically for road traffic accidents involving Met vehicles, including employer liability claims and for damage caused through forced entries to premises in the execution of warrants. The team also manages recovery of monies from third parties who are at fault in causing road traffic accidents involving Met vehicles. The strategic insurance programme we manage protects the assets of the MPS and the related internal insurable risk and indemnity services we provide informs and enables operational areas of the Met.

We are now looking for an Insurance Motor Claims Team Manager to join our team.

Main responsibilities:

• This role exists primarily to manage the Motor Claims team in dealing with a wide range of 3rd party claims and recoveries.
• The Claims Manager will use their expertise to address complex cases and contribute to the management of an effective motor claims third party recovery process.
• You will apply your experience and understanding of technical standards in the collision repair services, to lead members of the Claims Team in the effective monitoring of motor claims spend.
• The breadth of work the Insurance and Claims Services covers will challenge and develop you, whilst giving you the opportunity to positively influence and shape our future and continue to restore public trust in policing.

Successful applications should provide evidence of:

• Extensive experience in dealing with complex motor claims involving personal injury, material damage, vehicle repair and vehicle hire.
• An in-depth knowledge of Civil Procedure Rules, Pre-Action Protocols, detailed knowledge of relevant case law and Judicial Studies Board guidelines to be able to settle matters of quantum.
• Experience of handling claims submitted via the MOJ Portal up to and including Stage 3 (litigation with liability agreed).
• Knowledge of handling technical personal injury claims including disputed liability and high-level quantum claims within the fast and multi‑track fixed cost process (up to £100,000 damages).
• A good understanding of the Insurance collision management process from collision report, alleged cause of collision, deciding whether to proceed with repairs or write vehicle off, as well as assessing likely final repair costs (including hidden costs).
• Some knowledge of motor vehicle valuation systems (Glassmatix and Audatex), Thatcham vehicle collision repair methods and standards, a good working knowledge of Microsoft Office Professional (especially Word and Excel) with the ability to produce Management Information to reinforce projected cost savings.
• Substantial experience in management and leadership of staff.
• The ability to identify and understand the needs of the business, as well as potential barriers, to ensure they are adequately accounted for.
• The ability to influence across varied internal and external stakeholder management group.
• Proven negotiation skills in securing reasonable costs for third party repair costs.
• Personal drive to maintain relevant technical knowledge and skills required to support front line operations and keep up to date with emerging technology and industry practices.
• Records of being result orientated, willing to take ownership for setting and achieving high standards and targets.
• Excellent oral and written communication skills with the ability to communicate both confidently and effectively on technical matters to internal and external customers.
• An excellent customer service attitude and approach.
• The ability to write technical reports and summarise key information for internal and external stakeholders, with appropriate costings.

What you get in return:

• Generous annual leave: 28 days - pro rata
• Civil Service Pension arrangements: Benefits of the pension scheme
• Interest free season ticket loans
• Membership of Met sports and social clubs…and many more!

We are committed to hybrid working. This means (subject to business need) being in the office for at least 3 days a week, choosing where to work on other days.

How to apply:

The application process requires a comprehensive CV, a Personal Statement (up to one side of A4), and an online application form. In your Personal Statement, you should illustrate how your skills, experience, and qualifications make you a suitable candidate. Please note that you should not submit two copies of your CV and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence on 16 February 2026. Following application review, successful candidates will be invited to interview. Interview dates will commence on 23 February 2026.