Pound Manager - Perivale Car Pound in London

The starting salary is £45,207.75 which includes allowances totalling £3,009 and 12.5% shift allowance. The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141 plus a 12.5% shift allowance and a location allowance of £2,009 and a non-pensionable allowance of £1,000.

In Operational Support Services, we provide a range of services to the Met, including providing Fleet, Vehicle Recovery, Catering, Travel, Cultural Services, Uniform, ID Passes, Exhibit Management, Records Management and Local support to officers. While these services are quite different in what they deliver, the desired outcomes of delighting our customers, improving performance, delivering innovative services that are value for money and supporting and developing our people are the same.

As a Pound Manager in Vehicle Recovery and Examination Services, you will lead a team of Pound Assistants, responsible for processing a wide range of vehicles that have been seized and recovered to our pounds. Your role will involve effectively managing your team’s time, monitoring their performance, and providing the necessary support to handle public interactions professionally. In addition, you will support the wider team of duty managers and the Senior Pound Manager, providing weekday continuity and guidance to ensure consistent operational delivery across all shifts. You will be a key part of the operation, ensuring all activities are conducted safely within a dynamic environment.

For the Monday-Friday role, the focus is not solely on the day-to-day operational running of the Pound but on the wider picture. This includes taking responsibility for the health and safety management of the Pound, ensuring compliance and continual improvement of safe working practices across all operations. Your responsibilities will include conducting regular weekly and monthly audits, preparing operational reports, managing staff training and development needs, delivering staff briefings, and overseeing the management of supplies and equipment. Additionally, you will ensure compliance with policies and procedures, and handle inquiries from internal teams, external partners and other agencies. Your leadership will be vital in maintaining efficiency and safety across the operation.

As a leader, you will provide ongoing mentorship and development opportunities to foster a high-performing and motivated team, leading by example through professionalism and problem solving in a fast-paced environment. You’ll also identify and implement process improvements to enhance efficiency and productivity. In times of crisis, you’ll lead the team in responding effectively to emergency situations, developing contingency plans for high-volume periods or unexpected challenges, ensuring minimal disruption to operations. This is a dynamic and multifaceted role where your leadership, organisational skills and commitment to operational excellence will be vital to the success of the operation.

This is a shift-based position, with working hours varying across the week Monday to Friday. There may be occasions where flexibility is required to support operational needs. Due to business reasons please be aware there is a tenure period of 2 years for this role. This will be confirmed at the time of posting, and it is the expectation that normally the officer or staff member will be able to commit to the tenure, as a minimum. Tenure agreements are subject to annual review and may be changed at any time for reasons other than career development, such as considerable investment in training.

To begin your career at the Met, please click the "apply button". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement. Completed applications must be submitted by 23:55 on 16th June 2026. Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 to 2 weeks after closing date. Following application review, successful candidates will be invited to interview. Interview dates will commence 1 to 2 weeks after CBQ sift.

Applicants must hold a full substantive manual driving licence with no more than 3 points. Emergency Life Support and Officer Safety trained, or willingness to be trained. Ability to lead, motivate, and mentor a team in a high-pressure environment. High level of interpersonal skills to establish and build positive relationships with our customers and contractors. Proficiency in handling inquiries and resolving conflicts professionally. Strong understanding of compliance with policies, procedures, and safety protocols. Strategic thinking to address unexpected challenges while minimising disruption. Ability to manage stress and support team members in high-pressure situations. IT literacy including working knowledge of Microsoft Office programs with the ability to pick up a whole suite of policing programs including Computer Aided Dispatch (CAD), Police National Computer (PNC), EasyLink Vehicle Information System (ELVIS), Connect (full training provided).

Knowledge of vehicle recovery or similar operations. Knowledge of RTA 1988, Road Traffic Regs 1984, PACE legislation, public order, Road Death Investigation practices and those relating to the removal, loading and unloading, transportation, seizure, storage and disposal of motor vehicles.

Skills include excellent verbal and written communication skills to liaise with internal teams, external partners, and the public; effective delegation and task prioritisation; effective conflict and issue resolution skills; analytical skills to identify and implement process improvements; organised and able to manage multiple priorities.

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.