Office Manager – RASSO East Area in London

Location: Romford

Role overview:

As Office Manager for the East Area RASSO team, you will play a pivotal role in supporting the operational and strategic delivery of high-harm investigations across East London. This is a dynamic and varied role, ideal for someone who thrives in a fast-paced environment and is passionate about enabling frontline teams to deliver justice for victims of rape and serious sexual offences. You will work closely with Detective Inspectors and the wider leadership team, providing high-quality administrative, performance, and operational support. Your work will directly contribute to improving outcomes for victims, enhancing team efficiency, and supporting compliance with national and local policing priorities, including the principles of Operation Soteria. This role is central to the Met's transformation into a victim-focused, suspect-led organisation, where contextual safeguarding, digital evidence strategies, and forensic opportunities are embedded into every investigation.

Responsibilities:

• Fleet Management: Oversee Public Protection vehicle allocation, maintenance, and usage logs to ensure operational readiness.
• Data & Performance: Collate and monitor ONS/FTA data, detection rates, and performance markers, supporting suspect/victim/digital/forensic investigative reviews.
• Victim-Centric Coordination: Support the delivery of trauma-informed practices, including special measures tracking and VRI scheduling.
• Staff Engagement: Coordinate staff surveys, wellbeing initiatives, and internal communications to foster a resilient and motivated team.
• Administrative Support: Maintain team rotas, meeting schedules, and action trackers aligned with investigative priorities, assisting the Op Soteria DS implementing NOM products.
• Reporting: Prepare dashboards and summaries for senior leadership, performance boards, and Operation Soteria reviews.
• Digital & Forensic Strategy Support: Liaise with digital hubs and forensic teams to ensure timely submission and tracking of evidence.
• Contextual Enquiry Oversight: Assist in mapping and tracking contextual safeguarding concerns and third-party disclosures.
• Liaison: Act as point of contact for internal departments (e.g., CPS, SOCO, Digital Forensics) and external partners (e.g., HAVEN, NHS).
• Compliance: Support audit readiness and ensure documentation aligns with MPS standards and Operation Soteria frameworks.
• Information Sharing: Assisting with Family Law disclosures and CPD improvements via RASSO HQ.

Requirements:

• Knowledge: Understanding of policing, Op Soteria, Safeguarding, or justice sector operations.
• Awareness of Operation Soteria principles and trauma-informed approaches.
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint).

Skills:

• Highly organised and able to manage multiple priorities.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Professional discretion and commitment to confidentiality.
• Experience in data handling and performance reporting.

Experience:

• Previous experience in office management, business support, or administrative coordination.
• Working with senior teams and managing competing demands.
• Familiarity with performance frameworks or operational data.

Desirable:

• Experience in public protection, RASSO, or criminal justice environments.
• Understanding of digital evidence workflows and forensic coordination.
• Strong interpersonal skills and stakeholder engagement.

How to apply:

To begin your career at the Met, please click the "apply button". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement. Completed applications must be submitted by 23:55 on 4th March 2026. Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 2 weeks after the vacancy has closed. Following application review, successful candidates will be invited to interview. Interview dates will commence 2 weeks after the hiring manager's review.

Essential For The Role:

Disability Confident Statement: The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.