At a Glance
- Tasks: Lead a team in a high-pressure control room, managing emergency and non-emergency calls.
- Company: Join the Metropolitan Police Service and make a difference in London.
- Benefits: Starting salary of £49,896 with annual increases, plus various allowances.
- Other info: Comprehensive training provided; excellent career progression opportunities.
- Why this job: Be at the forefront of London's policing response and support your community.
- Qualifications: Experience in leadership and decision-making under pressure is essential.
The predicted salary is between 49896 - 49896 £ per year.
Salary: The starting salary is £49,896, which includes allowances totalling £12,386. The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141. Plus, a shift allowance of 15%, a flexibility allowance of 10% and a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: Bow, Hendon, Lambeth
About the Role: London depends on fast, calm and effective decision-making when people need help most. Met Command and Control (MetCC) is recruiting 50 Communications Supervisors to strengthen leadership across our control room operations. This is your opportunity to lead at the heart of London’s policing response. As a MetCC Communications Supervisor, you will play a vital frontline leadership role in one of the UK’s most demanding and high-profile control room environments, supporting the teams who answer emergency and non-emergency calls, manage digital contact, despatch police resources and help keep London safe every day.
With vacancies available across Bow, Hendon and Lambeth, we are looking for experienced supervisors and emerging leaders with the judgement, resilience and people skills to make confident decisions under pressure, support colleagues through challenging incidents and drive high standards of service for the public.
Key Responsibilities:
- Manage and develop a team of Police Officers and Police Staff, including welfare, performance, attendance and professional standards
- Support operational colleagues with call grading, incident handling and resource allocation, ensuring effective shift handovers
- Identify Risk, Harm, Opportunity and Threat and ensure incidents are managed and compliant
- Make sound, proportionate operational decisions in a fast-paced environment
- Liaise with BCU Managers to manage resourcing and staffing requirements
- Support the MetCC Duty Officer in managing operational demand across functions
- Ensure compliance with NICL, NCHS, NSIR, NCRS and HOCR standards and accurate closure of incidents
- Monitor compliance, complaint handling, evidence provision and misconduct matters
- Assist in business continuity planning and response to critical incidents or system failures
- Promote a culture of inclusion, professionalism, learning and continuous improvement
Training:
- External candidates will complete a 14-week training programme
- Existing Met staff will complete a bespoke training course
- Annual leave is not permitted during training
How to apply:
To begin your career at the Met, please click the “apply button”. The application process requires a comprehensive CV, a Personal Statement, and an online application form.
- CV – maximum 2 pages. Your CV should clearly show how your skills, experience and achievements match the requirements of the role. It should be focused, relevant and easy to follow.
- Personal Statement — maximum 2 pages. Your Personal Statement should explain why you are interested in the role and provide clear evidence of how you meet the role requirements. A strong Personal Statement should show your relevant skills and experience against the essential criteria and desirable criteria, detailing your strongest evidence and show why they are relevant to this specific role.
We want to understand not only what you have done, but how you work, how you lead others, and how your experience or potential would help you succeed as a MetCC Communications Supervisor. Your application will be assessed against the essential criteria and the desirable criteria listed in this advert. Please take time to tailor your CV and Personal Statement to this role. Generic applications are less likely to show the evidence needed for shortlisting. Applications that are clear, specific and evidence-based are more likely to demonstrate the skills, behaviours and potential needed for this vital leadership role.
Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 10 August 2026.
MetCC Communications Supervisor (Hiring Immediately) in London employer: Metropolitan Police
As a Service Manager at Met Business Services, you will join a forward-thinking organisation that prioritises inclusivity, diversity, and continuous improvement within its workforce. With a strong emphasis on employee growth and development, the company fosters a supportive culture that encourages innovation and collaboration, making it an excellent employer for those seeking meaningful and rewarding careers in a dynamic public sector environment.
StudySmarter Expert Advice🤫
We think this is how you could land MetCC Communications Supervisor (Hiring Immediately) in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Metropolitan Police, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Metropolitan Police and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace MetCC Communications Supervisor (Hiring Immediately) in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Metropolitan Police and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Metropolitan Police
✨Get to Know Public Sector Values
Before your interview with Metropolitan Police, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Metropolitan Police.
