At a Glance
- Tasks: Manage and optimise the Learning Management System while providing top-notch support.
- Company: Join a forward-thinking organisation dedicated to learning and development.
- Benefits: Starting salary of £36,228 with annual increases and great benefits.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Be the go-to person for LMS queries and make a real difference in learning experiences.
- Qualifications: Strong communication skills and a knack for problem-solving required.
The predicted salary is between 36228 - 36228 € per year.
The starting salary is £36,228, which includes allowances totalling £3,009. The salary is broken down as £33,219 basic salary, which will increase annually until you reach the top of the scale £35,541 plus a location allowance of £2,009 and a non-pensionable allowance of £1,000.
As LMS Administrator, you’ll be responsible for the day-to-day operation, support and optimisation of the organisation’s Learning Management System. You’ll manage incoming tickets and requests via ServiceNow, ensuring learners and stakeholders receive timely and accurate support, and maintain high-quality data and system integrity. Plus, you’ll contribute to broader administrative activity so that our learning offer is as effective as possible.
Key responsibilities:- Act as the first point of contact for LMS-related queries submitted through ServiceNow.
- Triage, resolve and escape tickets according to defined SLAs (Service Level Agreements).
- Maintain accurate records of resolutions and recurring issues to improve service quality.
- Provide clear, professional guidance and troubleshooting support.
- Maintain data accuracy, user records and learning histories.
- Ensure all content and data management processes adhere to organisational policies, GDPR and government standards.
- Support compliance monitoring and reporting for mandatory learning.
- Support Learning Technologies with projects, system enhancements, and new feature rollouts.
- Collaborate with facilitators, HR colleagues, and subject matter experts.
- Administer LMS roles, permissions and access groups to ensure users have appropriate access levels.
- Regularly review user access removing outstates roles and ensuring a least-privileged access model.
To begin your career at the Met, please click the apply button. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
LMS Administrator in London employer: Metropolitan Police
As an LMS Administrator at our organisation, you will join a supportive and dynamic work culture that prioritises employee development and growth. With competitive salaries and comprehensive benefits, including annual salary increases and allowances, we are committed to fostering a rewarding environment where your contributions directly impact our learning initiatives. Located in a vibrant area, you will have access to various professional development opportunities and a collaborative team dedicated to excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land LMS Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current LMS Administrators or professionals in the field on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Learning Management Systems. Familiarise yourself with common issues and solutions, especially those related to ServiceNow, so you can impress during the Q&A.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you triaged issues or improved processes. This will demonstrate your ability to handle the day-to-day operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our learning initiatives.
We think you need these skills to ace LMS Administrator in London
Some tips for your application 🫡
Craft a Compelling Personal Statement:Your Personal Statement is your chance to shine! Make sure to express your genuine interest in the LMS Administrator role and highlight how your skills and experiences align with what we're looking for. Keep it clear and engaging!
Tailor Your CV:Don’t just send us any old CV! Tailor it specifically for this role by emphasising relevant experience and skills that match the job description. We want to see how you can contribute to our team!
Follow the Format Guidelines:Remember to save your documents in PDF or Word format and label them clearly as 'CV' and 'Personal Statement'. This helps us keep everything organised and makes your application stand out!
Submit Before the Deadline:Make sure to get your application in before 23:55 on 1st June 2026. We don’t want you to miss out on this opportunity, so set a reminder and apply through our website!
How to prepare for a job interview at Metropolitan Police
✨Know Your LMS Inside Out
Before the interview, make sure you’re familiar with the Learning Management System (LMS) mentioned in the job description. Research its features, common issues, and best practices for optimisation. This will show your potential employer that you’re proactive and genuinely interested in the role.
✨Prepare for ServiceNow Scenarios
Since you'll be managing tickets through ServiceNow, think of some scenarios you might encounter. Prepare to discuss how you would triage, resolve, or escalate these tickets. Being able to demonstrate your problem-solving skills will impress the interviewers.
✨Highlight Your Data Management Skills
Data accuracy is crucial for this role. Be ready to talk about your experience with maintaining records and ensuring data integrity. Share specific examples of how you've handled data management in previous roles, especially in relation to compliance and organisational policies.
✨Show Your Collaborative Spirit
This position involves working with various stakeholders, so it’s important to showcase your teamwork skills. Think of examples where you’ve collaborated with others, particularly in an administrative or technical context. Emphasising your ability to work well with HR colleagues and subject matter experts will set you apart.
