At a Glance
- Tasks: Support the CONNECT solution with governance, reporting, and process improvements.
- Company: Join the Metropolitan Police Service and help make London safer.
- Benefits: Enjoy a competitive salary, civil service pension, and hybrid working options.
- Other info: Be part of an inclusive culture focused on continuous learning and career growth.
- Why this job: Make a real impact on policing while developing your skills in a dynamic environment.
- Qualifications: Experience in project management and strong communication skills required.
The predicted salary is between 48995 - 54863 € per year.
The starting salary is £48,995, which includes allowances totalling £3,009. The salary is broken down as £45,986 basic salary, which will increase annually until you reach the top of the scale £54,863. Plus, a location allowance of £2,009 and a non‑pensionable allowance of £1,000.
The main location for this role is Newlands Park (SE26 5NF) with requirement to travel across the Met Estate, to attend meetings as required by the business. Policing London is a hugely complex challenge that evolves every day. To make sure the Met is up to the task, we need the right IT and systems across our organisation. As a CONNECT Functional Support Manager, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’. As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous learning culture.
The Digital & Innovation Business Group brings together technology, the effective use of data, and our capability to deliver change and reform to drive the Met forward: this is central to progressing delivery of New Met for London 2. It includes the Met’s Transformation, Technology, Data and Analytics functions, as well as work underway to make the organisation more productive and efficient (referred to as Productivity & Efficiency or P&E). The Group was created in early 2026 and is led by Marie Heracleous, Chief Digital & Innovation Officer. It’s an exciting time to be part of D&I, as it builds new capabilities and ways of working to support the frontline and make a real difference to London. D&I is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.
The CONNECT Functional Support Manager supports the ongoing development of the CONNECT solution by providing strong governance, reporting and process improvement support to the Functional Team. This helps ensure CONNECT enhancements are prioritised effectively to meet the changing needs of frontline operational policing. With a broad understanding of functional activity, the role identifies and helps mitigate risks, issues and dependencies, while driving process efficiencies that improve delivery capability and service effectiveness.
Key Role Responsibilities- Produce clear, high‑quality reports and briefings (e.g. dashboards, summaries and board papers) to support senior decision‑making on CONNECT priorities, investment and delivery.
- Act as the first point of contact for cross‑functional queries, triaging requests and directing them to the appropriate Manager or SME, helping the Functional Team focus on value‑adding work.
- Drive continuous improvement by capturing lessons learned from releases and supporting changes that improve delivery speed, quality and confidence.
- Manage change requests by validating requirements, assessing impacts and supporting progression through agreed governance.
- Support the development of business cases and proposals by gathering evidence, analysing benefits and challenging assumptions.
- Support assurance and governance activities, including responding to queries, contributing to assessments and tracking actions.
- Plan and coordinate governance forums and boards, preparing agendas and papers, capturing actions and ensuring following up.
- Develop and maintain plans and milestones, monitoring progress, highlighting risks and escalating delivery concerns.
- Consolidate inputs from SMEs to provide regular and ad‑hoc performance reporting, highlighting progress, risks and blockers.
- Support supplier and vendor management by coordinating information, monitoring delivery and escalating risks or issues.
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.
Working PatternHybrid Working available in line with the Metropolitan Police Service hybrid working policy. The role requires that you attend the Newlands Park office (SE26 5NF) 3‑days per week: Tuesday, Wednesday and Thursday between the core hours of 10:00 to 16:00.
Knowledge- Understanding of the public sector and/or knowledge of operational policing practices.
- Understanding of product strategy, including product/portfolio prioritisation and the product lifecycle (discovery to end‑of‑life).
- Knowledge of product management and project management processes, such as Water and Agile.
- Knowledge of both product management structures and best practice.
- Aware of technological transformation projects, i.e., the risks and challenges they experience.
- Understanding of status reporting/dashboard development.
- Knowledge of stakeholder engagement and communication best practices.
- Ability to apply effective risk management techniques to identify and mitigate (including terminate) risks that threaten delivery of objectives.
- Ability to guide and monitor products through their lifecycle.
- Ability to design clear status reports and dashboards for Senior Management.
- Ability to engage and influence a range of stakeholders and tailor communications to a diverse workforce.
- Advanced proficiency in Microsoft Office.
- Highly organised and proven ability to prioritise to deliver to agreed deadlines.
- Proven ability to provide and deliver briefings and presentations.
- Ability to deliver quickly in ambiguous circumstances, carrying out new tasks for the first time with little oversight or specific training.
- Identified and mitigated risks, keeping delivery within the defined risk appetite.
- Mapped and managed dependencies across teams and suppliers, preventing schedule clashes and resource conflicts.
- Built status dashboards and product analytics; used insights to reprioritise the backlog and retire low‑value work.
- Prepared board packs and presented to the relevant governance boards.
- Experience in project management and governance, including preparing meeting materials for senior stakeholders.
- Experience working in a complex organisation with a wide range of stakeholders, with evidence of positively engaging and influencing stakeholders and business decisions where appropriate.
CONNECT Functional Support Manager in London employer: Metropolitan Police
As a CONNECT Functional Support Manager at the Metropolitan Police Service, you will be part of a dynamic team dedicated to enhancing public safety in London. The role offers competitive salary progression, a supportive work culture that values continuous learning and hybrid working arrangements, as well as comprehensive benefits including a civil service pension and family support. Join us in making a meaningful impact while enjoying opportunities for professional growth in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land CONNECT Functional Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Met, especially those in the Digital & Innovation Business Group. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the CONNECT solution inside out. Brush up on your knowledge of operational policing practices and how technology plays a role in improving service delivery.
✨Tip Number 3
Show off your skills! Bring examples of how you've driven process improvements or managed risks in past roles. This will demonstrate your ability to add value to the Functional Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CONNECT Functional Support Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the CONNECT Functional Support Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage risks, improve processes, and support governance. Numbers and examples can really make your application stand out!
Keep It Clear and Concise:We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points where necessary to break up text and make it easier for us to read.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures that we receive all the necessary information and helps us keep track of your application in our system.
How to prepare for a job interview at Metropolitan Police
✨Know Your CONNECT Inside Out
Before the interview, make sure you have a solid understanding of the CONNECT solution and its role in operational policing. Familiarise yourself with recent developments and challenges in the public sector, especially those related to technology and data management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Reporting Skills
Since producing high-quality reports is a key responsibility, prepare examples of reports or dashboards you've created in the past. Be ready to discuss how you approached these tasks, the tools you used, and the impact your work had on decision-making. This will highlight your ability to communicate effectively with senior stakeholders.
✨Emphasise Continuous Improvement
The role requires driving continuous improvement, so think of specific instances where you've identified inefficiencies and implemented changes. Be prepared to discuss how you captured lessons learned and how those experiences can translate into improvements for the CONNECT solution.
✨Engage with Stakeholders
Demonstrating your ability to engage and influence a range of stakeholders is crucial. Prepare examples of how you've successfully communicated with diverse teams and managed expectations. Highlight your experience in tailoring your communication style to suit different audiences, as this will be vital in your role as a CONNECT Functional Support Manager.
